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Need Help with Your Balanced Scorecard?;

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Someone is always at the bottom or, in this case, has the lowest Balanced Scorecard. Each company can likely name the five lowest scorers, be it a branch, location, facility, center, region, etc. Month to month, quarter to quarter, these low scorers are the focus of emails, conference calls, and what no doubt feels like 80% of an executive’s time.

The Balanced Scorecard (BSC) was initially introduced by Doctor Robert Kaplan, a Harvard Professor, and Doctor David Norton in 1992. Since then, it has been adopted by many organizations to ensure management reporting focuses on the most important strategic issues and helps companies monitor the execution of their plan. Using Key Performance Indicators (KPIs), they measure the critical (key) indicators of progress toward an intended result. While financial measurements have existed for centuries, the BSC focuses senior, regional and local management on non-financial KPIs. For example, in the manufacturing industry they can range from on-time delivery, inventory accuracy, defects, to machine downtime. In healthcare, these might be bed occupancy rates, average length of stay, patient confidentiality, emergency room wait time and so on to name just a few.

There are scores of books written on what a BSC is and how to develop and incorporate it. In short, the BSC outlines 4 main Perspectives, or areas of focus, for which KPIs are developed as shown here. Regardless of the industry, every BSC includes a Learning and Growth Perspective, which is focused on employees, and also a Customer Perspective, which should answer “How does the customer see us?” This extensively successful business metrics model is about people and their experience interacting with the organization. Employees and customers both want to feel valued and appreciated, but often times an overall low scoring branch or location is suffering from low customer and employee satisfaction scores, high turnover, and low retention. Again, these two areas make up half the BSC score.

So, how can Knightscope improve the score for your bottom five?

Let’s start with an employee’s experience during a single day and how our Autonomous Security Robots (ASRs) can make an impactful difference. Let’s call her Sarah and she’s your General Manager.

Upon arrival at work, Sarah parks her car in the employee parking lot. Six months ago, she would often arrive to find people sleeping in a car or in the stairwells. But now thanks to the ASR you approved, she no longer has that problem as her workday begins. She’s also no longer worried her car or any of her employees’ cars will be broken into, as the robot has deterred criminal activity since its arrival. Her employees are now voicing their appreciation to her for the robot, instead of complaining about the lack of security or management’s seeming lack of concern. As one of Sarah’s employees parks his car, the robot patrols by and says “Good morning! Be sure to lock your car and please don’t forget your facemask. Have a safe day.” This reminds him to put on his safety vest as well. Sarah has seen the much-needed improvement in safety policy compliance, reducing the number of verbal and written warnings that her supervisors have to issue.

Around 11:00 AM Sarah opens the ASR’s user interface software on her computer to take a video tour around the facility. Her other robot, who the team has affectionately nicknamed OSHA, is patrolling the manufacturing area. She can see that her team is wearing their safety gear and are maintaining social distances and then hears the robot’s safety tip for the day “A spill, a trip, a hospital trip. Safety is no accident!” She also notices a delivery driver in a prohibited area, so she contacts the supervisor to address it.

As OSHA heads outside, Sarah can see their two large propane tanks on video. She’s reminded of the potential disaster three months ago when temporary workers from the staffing agency repeatedly moved two chairs and an ashtray close to the tanks to smoke cigarettes. Now OSHA provides a cautionary reminder each time it patrols by, “Highly flammable gas. Smoking is only permitted in the designated areas.”

OSHA switches roles now and is in security mode as it reaches the distant fence line at the back of the property. It stops for 3 minutes to observe, report and make its presence known, announcing “This area is under surveillance. Trespassers will be prosecuted.” After having thieves and vandals cut through or jump over the fence multiple times each month, Sarah is relieved that neither she nor her team have had to deal with this issue since OSHA arrived. As the robot continues its patrol, Sarah logs out of the software, confident the robot will alert her security team if/when needed.

After lunch, Sarah needs to prepare for her BSC review call with her regional management that afternoon. She has good news to report. Worker’s Compensation claims are down, lost time is down, sick pay costs are down, employee retention is up, training costs are down. There have been fewer terminations, which resulted in zero wrongful termination lawsuits filed in the past three months. The legal fees her branch is being charged is averaging $4500 less each month than a year ago without her ASR. With employee turnover decreasing and employee referrals increasing, she’s been able to eliminate the need for costly temporary workers, which likely also explains the downtrend in losses due to internal theft. Facility maintenance costs are also down – the back fence has not been cut, not one window broken, and vandalism has disappeared in past six months. Year-to-date, this alone is a savings of $6,500 over the previous year. Best of all, Sarah’s employee satisfaction scores are now the highest in the region.

For the first time since joining the company one year ago, Sarah is looking forward to the call and has even taken her resume off Indeed!

For your bottom five, there’s only one way to go. Why not contact us to discuss how we can help them? Knightscope’s robots make peoples’ experiences better, safer, and even improve morale, as you can see…

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Integrating Robots Into Post Orders;

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Integrating ASRs and KSOC Into Your Post Orders

So, you have signed up with Knightscope and your K1, K3 and K5 Autonomous Security Robots (ASRs) have been configured and deployed. Your Knightscope Security Operations Center (KSOC) web-based software has been set up and you and your team have gone through a virtual training session with Knightscope’s Client Experience (CX) team. You have collaborated with Knightscope’s CX team and designated your Patrol Schedule. You have determined your alert thresholds – people detections by time and location, license plate BOLOs (be-on-the-lookout), Automatic Signal Detection (ASD) BOLOs, facial recognition BOLOs, parking meter violations, and thermal anomalies. You have signed off on your pre-recorded broadcast messages that are to be audibly announced using the ASR’s voice as well as your periodic messaging selection by time increments. And you have selected the land line or cell phone number to receive calls from anyone pressing the intercom button. Now what?

Now it is time to prepare for the greatest impact and benefits possible from your Knightscope deployment. It is time to get your ASRs & KSOC fully incorporated into your Post Orders. Whether you have a Security Operations Center (SOC) or Command Center, or you just have one member of the security team working per shift in addition to your 24/7 ASR’s, your robots can be leveraged to provide real-time support in your security team’s day to day operations. Here are some of our suggestions on how other clients have layered ASRs into their Post Orders.

 

People Detection Alerts or Suspicious Individuals

As your mobile ASRs patrol and/or your K1 monitors, they detect people in a place or at a time in which you designated that an escalated alert for human detection be provided. Maybe it is in an area of the site that is closed during certain hours of the day or during a time and in a location where you have seen an increase in criminal behavior. When a person is detected under these conditions, an alert is sent to the team through the KSOC user interface, an email is sent to the SOC/Command Center team or a Security Receptionist, and/or the patrol officer receives a text notification. All of this is in place to ensure the appropriate personnel get the most relevant, real time alerts possible and can take the necessary action(s).

The SOC/Command Center Operator or Security Receptionist jumps into the KSOC and instantly begins to stream live video and turns on the 360-degree view, then they switch on the live audio. The SOC/Command Center Operator sees the suspicious individual and pauses the ASR patrol, which stops the robot. They click on a Pre-Recorded Broadcast Message that says, “Hello, I’m a security robot, you are being recorded for your safety.” The individual does not leave the area. The operator then initiates an intercom call and speaks directly to the individual “This is Jeff from the security team, this site is currently closed, please leave the area or we will notify the authorities.” The individual leaves.

 

Blacklisted License Plate Alerts

Whether it is a license plate belonging to a vehicle that was believed to be part of a past break in (with a plate number previously captured by the KSOC and flagged by a user), or an employee parked in visitor parking, the KSOC can provide this real time alert via email, text, KSOC or phone call. Your KSOC users can see where on the map this blacklisted license plate was detected and immediately contact local law enforcement. The KSOC alert will provide a video clip so the user can potentially see someone getting in or out of the vehicle. They are alerted to exactly where the vehicle was detected and at what time with an image in which they may zoom.

 

Parking Violations

Parking Violations can range from cars being parked for more than twenty-four (24) hours in a non-twenty-four (24) hour parking lot to a vehicle parked for five (5) hours in a four (4) hour electric vehicle charge station parking space. Once the violation is received in the KSOC or via email or text, the security team can send a team member to slide a courtesy notice under the windshield wiper or an email can be sent directly to the employee if there is an employee license plate database. The security team will immediately have access to the violating vehicle location, the time the violation was detected, the type of violation, a zoom-ready image, and video clips providing for 360-degree coverage. All of this can be used as evidence in instances of towing or ticketing of vehicles in violation.

 

Thermal Anomaly Alerts

Thermal anomaly alerts can be an overheating pipe on the brink of exploding to a vehicle accidentally left running causing a carbon monoxide hazard to a breaker box on the verge of catching fire. The KSOC account will already have had thermal temperature thresholds defined by temperature and time of day. The elevated temperature alert will be sent via email, text or KSOC alert notification. The KSOC user(s) will know exactly where and when the thermal hazard was detected. They will also have 360-degree recorded video of the thermal hazard detection and an image with a zooming feature. The KSOC user(s) will have the approximate temperature recorded as well and can notify the fire department if a true threat exists.

 

Automatic Signal Detection (ASD) Alerts

ASD alerts can range from a cell phone belonging to individuals previously believed to have committed crime to a bomb detonation device accessing Wi-Fi to a rogue router placed in the trunk of a vehicle by a hacker to be used for cyber-intrusion. The KSOC will provide email, text or in-the-app KSOC notifications. The ASD alert has the capacity for providing a photo of the individual along with reasoning for the blacklisting. The ASD alert will contain the time of the alert, the dwell time of the device, a list of detections over the past two (2) weeks for that device and how far away from the robot the device was when detected. The KSOC user(s) can then notify authorities or attempt to locate the device or deter the individual from committing another crime.

 

Suspicious Vehicle

The KSOC user(s) could be tasked with routine streaming live video analysis to search for anything suspicious. In the event a user detects a suspicious vehicle, the robot can be stopped, the KSOC can then broadcast a message loudly (they can adjust volume) to that individual that they are being recorded. The fact that the robot is stopped and is speaking to them directly demonstrates that this machine is far beyond just a camera system on the move. Persons of Interest or suspicious individuals quickly recognize that this Robot is capturing a lot more about them than meets the eye. KSOC users can also trigger the local Alarm on the Robot itself, as well as broadcast messages using their own voice via an initiated intercom call or they can type custom messages that are broadcasted using the Robot’s voice as needed.

 

Criminal Incident

Should the security team detect a crime in progress, they can trigger the local Alarm on the robot. They can contact Law Enforcement or threaten with their own voice or with robot’s voice that authorities are being notified. They can also stop the robot and increase the volume of the Patrol Sound, the Intercom or of Broadcast to help intervene. The security team can emphasize to the individual that they are being recorded and the video of them can be used as evidence in prosecution. The video can also be turned over to Law Enforcement and/or the Knightscope Custom Experience (CX) team can provide video forensic investigation support.

 

Workplace Violence Threat

The KSOC can provide for real time alerts for threats of Workplace Violence. It can be the license plate belonging to someone who had been terminated and had a hostile exit interview. The KSOC can provide an alert for a cell phone detected or a facial recognition match that belongs to that individual with time and where that individual might be located. Local Law Enforcement or any on-site Executive Protection Agents can then be alerted.

 

Facial Recognition Alert

If Facial Recognition is elected to be activated as a part of the deployment, Knightscope’s third-party facial recognition software provider can then be included for any K1 and as a part of the overall security team’s KSOC account. Current Employee, Former Employee or Person of Interest (POI) images can be uploaded into the KSOC with a reason for this individual being flagged. The robots and the software will then scan for that threatening individual indefinitely. The security team can receive real time text, email or KSOC alerts of a threatening individual. Local Authorities and/or Executive Protection teams can be notified, the local Alarm can be triggered and/or a message alerting everyone in the immediate area (with a description of the individual) that there is a potentially threatening individual in the area.

Now that you’ve learned “How to Integrate Autonomous Security Robots into Your Post Orders,” let’s set up a meeting, so we can begin addressing any issues you may be facing today. Request a demo here.

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Are You Prepared To Manage COVID-19 Through The Winter?;

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Winter is here… my how time has flown by. Whether you’re working from home these days or not, the season is now breathing cold air down our backs. But more importantly and concerning is while we all hope COVID-19 goes away and the vaccines bring everything back to “normal,” we need to be prepared to deal with it for several more months at a minimum, if not much, much longer.

Our apologies for the negativity. We’re certainly not trying to bring your spirits down as we kick off this new year. All of us here at Knightscope are working hard to keep our heads up, maintain a positive attitude and focus our attention on sharing the positive message about how our robots keep people safer. We are here to help our current and future clients to be prepared for the best-case scenario, but potentially for the worst case, too. That’s what we do in public safety and security. It comes with the job and it is our responsibility. Just like our robots, we send alerts when a potential risk is detected!

Hindsight is 20/20. If you could rewind time back to the beginning of 2020 or earlier, what would you do differently? Initially, many were thinking everything would be back to normal within a couple of weeks. Unfortunately, that’s not the case and the current situation raises some really alarming questions that we need to consider:

How much longer will we see double a digit national unemployment rate?

What impact is this, and will this continue to have, on crime in your area?

Will we see a spike in the homeless population?

What would the impact be if you have just one employee tests positive for COVID-19?

How will the economic climate effect your organization throughout 2021 and beyond?

What new challenges will exist if you need to shut down one or more of your facilities?

Like us, many of our clients don’t have the answers to many of these questions which further validates their decision to incorporate our Autonomous Security Robots (ASR). Time and time again, they’ve reported the positive impact the ASRs have had in deterring and detecting criminal activity. Here are just a few examples:

  • A major hospital network was experiencing, on average, 2 crimes per week in the parking lot of one of their main hospitals. Once our K5 ASR was deployed, the crimes were eliminated, recording zero crimes in the following 12 months.
  • After using a K5 for the first 7 months in a public park, the Huntington Park Police Department recorded a 46% reduction in crimes and 68% reduction in citations (see details here).
  • A commercial property in downtown San Francisco was averaging 20 crimes per month in their parking structure, including trespassing, vandalisms, and thefts. After deploying a K5, they recorded just 1 crime in 12 months.

In addition to deterring crime, take a look at some other advantages the ASRs bring:

ASRs Are Immune to COVID-19. They will be on duty, deterring, detecting, and alerting 24/7. Deploying an ASR for routine patrol activities helps keep humans safe from the threat of mingling among large or small crowds of people. If an asymptomatic carrier coughs or sneezes on a robot, it does not have to run out and get tested for COVID-19 and wait days for the results… it just keeps working at no risk.

Elevated Body Temperature Detection. Knightscope’s K1 Autonomous Security Robot (ASR) now has an optional EBT feature that monitors building entry points to identify high-risk individuals and further ensure safety in public spaces (see full press release here). A body temperature above 100.4 degrees will alert the appropriate individual(s) at a location to contact the subject for additional screening and preventative action.

Support Facility Management. If you have a facility that is shut down or has reduced operations and personnel, the ASRs can perform a facility tour at ground level, with 360-degree live video, to inspect landscaping, fencing, lighting, safety conditions, and much more.

Enhance Remote Video Monitoring Effectiveness. Whether you’re monitoring a property remotely yourself through your CCTV system, you have a security operations center monitoring it, or are using a remote video monitoring center service to do this for you, ASRs provide a unique capability to investigate an incident and reach areas not covered by cameras, delivering real-time video and two-way audio.

Contingent Patrol Routes can be preprogrammed to expand coverage in the event your security team is short-staffed due to illness or other staffing challenges.

Keep your employees and security team safe. The intercom feature built into the ASR allows your team to minimize interaction with the public, reducing their risk of exposure to COVID-19. The ASR could literally be your gatekeeper or remote receptionist.

Promote COVID-19 Prevention. Here’s a sample of messages ASRs can broadcast in English and/or Spanish when a person is detected: See video below.

  • “Please maintain social distances while at this site.”
  • “All employees and visitors are required to wear a face mask.”
  • “Please use hand sanitizer when entering and exciting this facility.”
  • “If you feel ill or have had a fever in the past 14 days, please do not enter this facility.”

So as you bundle up to prepare for what the Winter will inevitably unleash upon us, it’s also time to think about how to best manage the ongoing pandemic to contribute to a brighter Spring outlook. And if you didn’t already know, we deliver, setup, program, maintain and service the robots entirely for you making it one of the easiest security services to incorporate. Please contact us for more information and to schedule a one-on-one demo today.

Have a healthy and safe 2021, and help protect your organization, its employees and those visiting.

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Knightscope Credited for Reducing Crime;

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MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)–Knightscope, Inc., a developer of advanced physical security technologies focused on enhancing U.S. security operations, announced today that crime statistics from its first police department client, the City of Huntington Park, are now publicly available.

Between June and December 2018, the Huntington Park Police Department registered 277 entries of police activity in the Salt Lake Park area, a period during which no Autonomous Security Robot (ASR) was deployed. Inclusive of this police activity are the following statistics:

  • 48 crime or incident reports

  • 11 arrests

  • 120 citations issued

During a like period one year later – June through December 2019 – when the Knightscope K5 ASR was deployed and fully operational, the level of police activity diminished to only 249 recorded entries, which included:

  • 26 crime or incident reports

  • 14 arrests

  • 38 citations issued

In analyzing the data gathered, Huntington Park Police Department surmised that the K5 Autonomous Security Robot is having a positive impact on crime, nuisance activity and police responses at Salt Lake Park as follows:

  • 10% reduction in calls for service

  • 46% reduction in crime reports

  • 27% increase in arrests

  • 68% reduction in citations

“I am simply elated that Knightscope was able to assist the City of Huntington Park and its citizens to enjoy greater peace of mind when visiting Salt Lake Park,” said William Santana Li, chairman and chief executive officer, Knightscope, Inc. “Our long-term vision is to make the United States of America the safest country on the planet, and this is a meaningful step in the right direction.”

About Knightscope

Knightscope is an advanced security technology company based in Silicon Valley that builds fully autonomous security robots that deter, detect and report. Our long-term ambition is to make the United States of America the safest country in the world. Learn more about us at www.knightscope.com. Follow Knightscope on FacebookTwitterLinkedIn and Instagram.

 

Knightscope Crime Fighting Wins Nationwide

Knightscope ASR Technology delivers…..

  • Armed Robbery – security robot provided the best evidence of armed robbery and theft of vehicle.  Data provided to law enforcement in time to arrest suspect.

  • BOLO – assisted a law enforcement agency with an investigation by providing high definition quality video and license plate detections for 30 instances over a period of 4 months of the BOLO (Be On The Lookout)

  • Burglaries – elicited confession to a law enforcement agency for two burglaries and felony property damage using evidence solely collected from a Knightscope K5

  • Domestic Violence – captured eye level footage of assault which was used by law enforcement for prosecution

  • Feeling of Safety – improved sense of security voiced to Administration and Security Director by nurses and doctors while walking to their cars after dark

  • Fire – identified heat anomaly in a hair styling kiosk; officers dispatched, removed kiosk covering and found equipment left turned on; thermal camera on security robot helped to avoid a major fire

  • Fraud – assisted a real estate owner in stopping a fraudulent insurance claim

  • Hit and Run – helped in identification and verification of car involved in hit and run in parking lot; security robot data was directly responsible for catching the suspect

  • Incident Reduction – commercial property owner was experiencing 20 crime/security incidents per month before deploying the K5 and now is down to 1 for the entire last year that the K5 has been patrolling 24/7

  • Perimeter Expansion – assisted a casino operator with extending their signal detection perimeter capabilities to outside of facility and adding eye level high definition video at critical ingress / egress location

  • Sexual Predator – helped law enforcement issue an arrest warrant for a sexual predator

  • Slip and Fall – casino operator was able to save over $100,000 in avoiding a lawsuit over a slip and fall incident by providing eye-level video evidence

  • Stolen Bikes – numerous bikes stolen and only one since security robot deployed

  • Thief – helped a security guard catch a thief in a retail establishment

  • Trespassing – client has prevented trespassers and substance abusers from living at one of their locations. As a result of deploying the robot they haven’t had a trespasser in 6 months.

  • Vandalism – assisted a corporation in tracking down a vandal

  • Vehicle Break-Ins – client was experiencing 1 – 2 vehicle break-ins or thefts per week; has gone down to ZERO in the last 10 months

… and more in progress. Knightscope has you covered 24/7/365.

 

“When I’m walking to my car, and it’s 4 AM in the morning and really dark. I’ll be walking really carefully, holding tightly to my phone and keys. Then, I hear the Robot’s sound that it makes as it’s patrolling the garage, and a wave of relief washes over me, that I’m not alone, and it makes me feel better.”
—Physician

 

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Crime Fighting Mission

Knightscope’s mission is to make the United States of America the safest country in the world. We don’t believe the Founders of our country ever expected us to build a society where going to work, going to school, going to a movie theater, or going shopping literally came with a risk of being shot or killed.

The world is going to change more in the next 10 years than the last 100 years combined. Self-driving autonomous technology, robotics, and artificial intelligence are profound drivers of that change and Knightscope is at the forefront of commercializing new capabilities in the $500 billion global security market – and has proven an ability to execute in the marketplace.

 

In our Country, a Violent Crime Occurs Every 24.6 seconds

 

One murder every 30.5 minutes

One rape every 3.9 minutes

One robbery every 1.7 minutes

One aggravated assault every 39.0 seconds

 

In our Country, a Property Crime Occurs Every 4.1 seconds

 

One burglary every 22.6 seconds

One larceny-theft every 5.7 seconds

One motor vehicle theft every 40.9 seconds

 

In our Country, we lack the advanced technologies to address the problem…until now

 

2+ million law enforcement and security professionals, running 24/7, attempting to secure 320+ million citizens across 50 states just doesn’t work without the appropriate tools for our nation’s first responders to be able to do their jobs effectively.

Knightscope provides these brave women and men in uniform new unprecedented capabilities utilizing a unique combination of self-driving technology, robotics and artificial intelligence and has proven its capabilities across the country with numerous crime fighting wins – and we are just getting started.

 

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Security Guard Services To Autonomous Security Robots;

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Imagine spending your entire career in the Global Physical Security industry working your way up the corporate ladder, moving from one security guard services company to another. You grow to learn the industry lingo – terms such as “HPW,” “UBOT,” and “Verbal Judo” have become second nature to you. You continue expanding your knowledge base with professional security training, industry association seminars and countless site tours of Global Security Operations Centers (GSOCs) to analyze various ways to execute the mission in the field.

You built a network of strong relationships with industry experts, decision makers and career security professionals and soon became a trusted advisor for maximizing security program effectiveness through strategic recommendations based on years of experience. The potential of a site security team, or of a site security program, were what you had truly come to know.

Then one day out of the blue you are presented with an opportunity to drastically shift gears and start anew while helping to trailblaze a new industry. You are offered a position at an organization that is at the bleeding edge of AI, SaaS, Robotics and Self-Driving technology. This organization is the epitome of “cutting-edge…” it is Knightscope. You found yourself at the crossroads during a time when Autonomous Security Robots were transforming from what was once Hollywood fiction to what is now a reality in Global Physical Security. You do some soul searching. You imagine all of the possibilities and then you accept the position after considering the alternative: getting left behind in a struggling profession – an industry ripe for disruption.

On your first day at the office, you venture into a complete unknown. It’s a feeling of exciting uncertainty you haven’t felt in years. You meet the team and can’t believe how overwhelmingly kind, happy and highly intelligent each member of your new work family is. It almost seems unreal, but it gives you a deep feeling of warmth towards this new chapter in your career. You draw some comparisons as you gradually come to know your new work environment. What you once knew as a training room & training manager have now become a sea of workstations belonging to software programmers and machine learning models. A security guard uniform room is now a production area dedicated to custom outfits for Robots with client-specific logos, paint colors and designs. The old, dark dispatch center and scheduling team workspace morphed into a state-of-the-art 24/7 Knightscope Network Operations Center (KNOC) with a team of specialists monitoring real time diagnostics for a fleet of Robots. This is an entirely new world indeed!

As you learn about the Autonomous Security Robot (ASR) itself, you notice some similarities. The Robot patrols at walking speed just as an officer on foot patrol would. And, just as a Security Guard had eyes, ears, boots on the ground and voice, the Robot has eye-level, streaming video; live audio; wheels on the ground: and pre-recorded broadcast messages and intercom. With the same purpose of security guards patrolling in golf carts or patrol vehicles with revolving lights as a deterrent, ASRs have a highly visible lighting design and strobe effect that could be seen from over 1,000 feet away.

Similar to the original purpose of a security guard, the ASR is meant to deter, detect, observe and report. However, you quickly realize that there are many differences. The Robot doesn’t just have “eyes,” it has 360-degree HD video with powerful analytics making it more capable of detecting a human that the human eye may not even be able to see under certain conditions. In addition, it records everything 24/7 and stores it for instant recall at a later date. It isn’t reliant upon human memory or note taking. It has daylight / low light recording capability of everything it encounters. It also doesn’t just have ears, but a sensitive 16-microphone array with two-way audio functionality allowing humans to have a live conversation with another through the Robot itself as the communication medium.

Throughout your career, you interfaced extensively through a variety of proprietary, web-based softwares or Software-as-a-Service (SaaS) models. It had been offered often in tandem with other security guard services to expand the site security team’s incident reporting accuracy, facilitate more timely communication and as a system for performance checks and balances. But the software was always dependent on the security officer manually selecting from various drop-down menus, typing reports or onto a tablet or smart phone device, all the while taking the officer’s attention away from their current patrol or coverage area. Now, the Autonomous Security Robot is recording everything automatically, patrolling autonomously and continuously while it reports incidents or “Alerts” in real time via email, text, cloud-based software notifications or by initiating an intercom call.

The Autonomous Security Robot isn’t reliant upon completing various in-person or online training courses, but rather on machine learning, deep learning and refining its detection capabilities over time and moving toward reducing or even eliminating its margin of error. You recall an experience in the past when you were unable to remember a license plate number that could have led to catching a bad guy. And now, these ASRs are recording license plate numbers continuously… in 360 degrees… and can detect and alert you of a license plate it was asked to look for years earlier belonging to a Person of Interest (POI). They can even monitor how long a particular vehicle has been parked in a particular area and determine whether or not an Alert should be generated to flag something suspicious or even just a parking violation.

These Autonomous Security Robots can also detect cell phone or suspicious device names within a 492-foot radius and read the heat signature coming from a human, a potential source of fire or thermal hazards. They can, in a sense, see in the dark.

In reflection, and in honor of Mark Twain, you threw off your bowlines and sailed away from that safe harbor that you once knew as your career. You are now catching the trade winds in your sails and exploring, dreaming and discovering your new future.

If you think a career at Knightscope is for you, head over to our Careers Page to learn more. Join Us and Be a Force for Good!

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By The Numbers;

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Knightscope is the only company in the world (that we know of) commercially operating fully autonomous “vehicles” 24 hours a day, 7 days a week in all types of environmental conditions across an entire country – with no human intervention. The Knightscope team now has deployment contracts across five (5) US time zones. Working with several of the Fortune 1000, and in its seventh year since being founded, Knightscope has accumulated valuable real-world experience as well as concrete performance statistics.

Over 1 Million Miles Traveled and 527,000 Operating Miles

Knightscope’s patrolling K3 and K5 Autonomous Security Robots (ASRs) are configured with wheel odometers tracking how far each machine has traveled on a continuous basis. With a 24/7 Machine-as-a-Service model, Knightscope’s fleet of ASRs have traveled more than 527,000 operating miles commercially, and they have traveled more than 1 million miles overall. This important metric is tracked and reported to clients on a routine basis, including in Quarterly Business Reviews (QBR’s) to demonstrate coverage and presence. Patrolling at roughly two to three miles per hour, the K3 and K5 are patrolling around the clock, and even while they are autonomously charging for minutes at a time, they are still recording 360 degrees in HD, processing detections and alerts and speaking to people automatically upon detection or by interval of time.

10.5 Million License Plate Detections

With 360-degree Automatic License Plate Recognition (ALPR) included with K5 ASRs, and K1 stationary machines equipped with static ALPR, Knightscope’s robot fleet has detected more than 10.5 million license plates. This critical data set is continuously scanned for Be on the Lookout (BOLO) individuals or licenses plates belonging to Persons of Interest for respective client sites.

Knightscope K5s are also tracking how long each vehicle has been parked in a particular area with Parking Meter. Knightscope clients are then able to receive alerts via email, text, or in our cloud-based user interface – the Knightscope Security Operations Center (KSOC) – for vehicles exceeding predefined duration of time thresholds by location or even parking level for multi-level garages. This is vital for limited term parking enforcement or for gaining real time visibility for caches of stolen or even abandoned vehicles.

With this data, Knightscope clients have been able to continuously search license plates retrieved by their machines with full or partial plate numbers. They have also been able to upload or export all of their license plate data by the thousands to .CSV files directly from the KSOC.

1.4 Billion Signals Detected

Spanning more than five years of commercial operations Knightscope’s fleet of ASRs have detected over 1.4 billion device signals. This powerful feature is constantly scanning a 400+ foot foot radius from each Knightscope machine for any device emitting a Wi-Fi signal. These public signals can be anything from cell phones to unknown or suspicious devices (i.e., rogue router). The detections provide for a rich data set for real time alerts for possible cyber-intrusions, potential detonation devices or threats of workplace violence or public safety.

240 Million People Detected

With powerful People Detection analytics, Knightscope’s ASRs have had over 240 million detections of people. These People Detections can be escalated as alerts based on predefined client thresholds for time of day and location. Knightscope robots can also automatically broadcast messages when a person is detected with messages such as “good morning,” “thanks for visiting xyz site” or “authorities have been notified of your presence,” also dependent upon time and/or location.

80 Million Thermal Images

Knightscope’s Robots that are deployed with Thermal Imaging cameras have processed over 80 million thermal images. Anomalies arising out of these Thermal detections can also be escalated via KSOC alerts, email or text message or voice based on predefined temperature threshold based on time of day or location. These can be alerts representing an escalating temperature from a fire hazard or the body temperature of a human who has fallen to the ground in a poorly lit environment.

1,100 Be on the Lookout (BOLO) Alert Notifications

Throughout its deployments, Knightscope’s Robots & AI software have communicated alerts in real time for individuals on a client-generated BOLO list. These alerts can be instantly relayed via email, text, KSOC alerts or voice notifications. This number is crucial, as these could represent workplace violence threats, domestic violence threats, industrial espionage threats, criminal threats and/or threats to Public Safety.

49 People to Mac Address Matches

Over the years, Knightscope’s Robots & AI software have relayed 49 people to Mac Address matches. These represent individuals that have had their Mac Addresses not only flagged but matched as belonging to that individual. Our clients may also include photos of that individual as well as a description of the reason they have been flagged and/or blacklisted when entering them into the KSOC to provide an additional layer of identification when an alert is triggered.

40 Blacklisted License Plates Found

With each K5 equipped with 360-degree Automatic License Plate Recognition (ALPR) and K1s with static ALPR, Knightscope’s fleet of robots has provided real time alerts for license plates that had previously been blacklisted or entered as BOLO individuals in the KSOC. This critical information is entered by Knightscope client KSOC users when a known or perceived threat is made. As with other alerts, these blacklisted license plates can be escalated in real time via email, text, KSOC alert and/or voice notifications.

Now that you’ve learned about Knightscope “By the Numbers,” let’s set up a meeting, so we can begin addressing any issues you may be facing today.

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The Sales Game – Even Robots Can Use Indeed.com;

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The Knightscope K5 has a resume?

A common trait among the highest sales performers is that they “live to sell.” They LOVE being in the role of “the closer” or “the hunter”. A quota is merely a benchmark for the average. They don’t try to hide from the fact that they sell and have turned the buyer-seller relationship into a game – a game with rules that they create! But Sales is much more than just a numbers game, it’s a prospecting game. Great salespeople love prospecting for new business opportunities and are always seeking out creative ways to reach their target audience.

Upon joining the Knightscope team, one such hunter – Nick – imagined himself in the role of a security professional and began thinking through how he could benefit from robots, where robots would be needed the most, and ways to save a significant amount of money by implementing Autonomous Security Robot (ASR) technologies. Education is a part of every sales process but in our case, it is a key factor since most do not even understand what a #securityrobot does. Nick figured that if he could educate those responsible for making security decisions about a robot’s capabilities, features and benefits in a way that fits into their normal process of strengthening their security program, then the Knightscope robot would sell itself and the decision would be a no brainer.

Nick set out to understand our buyer persona (our ideal customer based on demographics, behavioral patterns, motivations, and goals). He stepped back into the clients’ shoes to see a day in the life through their eyes – what are they seeking in their security guard candidates in terms of education, skills, certifications, and experience? He researched roles/positions he believed were most consistent with our typical clientele and began learning what they were looking for in an ideal employee.

 

While researching, Nick noticed numerous job postings for security guards with job descriptions that closely matched the mission of security robots.  The light bulb came on and he realized if the people hiring for these positions knew about Knightscope’s robots, it may change their entire outlook on implementing technology in a new and meaningful way.  Nick consulted with his teammates, held a creative brainstorming discussion and developed an innovative marketing campaign that centered around setting up a Knightscope K5 candidate profile complete with a resume highlighting its professional history, successes, capabilities and attributes.

The K5’s profile provides a brief summary that highlights its eidetic memory using features such as automatic license plate recognition, thermal heat sensing and device detection.  There are examples listed of how its technology has been utilized across the U.S. along with the cost benefit it provided to those using its services.

The K5’s education section highlights the importance of the Knightscope Security Operations Center (KSOC) software and how it delivers results, contributes to the maintenance and health of the robots while also providing software updates when necessary.

For work experience, he showcased the diversity of the K5’s “employers” and the multitude of industries in which Knightscope robots may be utilized.  Highlighted positions include Pechanga Resort and Casino to show that an industry built on extremely impressive security standards successfully integrated it into their program; the Huntington Park Police Department to impress upon hiring managers that even a municipal police department entrusted their safety oversight to a robot; and Dignity Health, which demonstrates that a large hospital with a large capacity for patients, visitors, and employees can successfully negotiate a pandemic without missing a beat.

The accomplishments section features the actual statistics on reduction of criminal activity that Knightscope Robots have achieved since being deployed with the Huntington Park Police Department – a 10% decrease in calls for service, 46% decrease in crime reports, 27% increase in arrests, and 68 % decrease in citations were statistics that provided hard evidence of the effectiveness of our solution.

Finally, the resume ends with the K5’s hobbies that cover a little about what it likes to do best: providing evidence for prosecuting criminals, deterring vagrancy, preventing vehicle break-ins and working the full-time equivalent of 4.2 employees – and it does so all while taking the occasional time-out with an adoring fans for a quick robot selfie.

The goal was to use the K5 resume to apply to job postings looking to hire security guards and, in doing so, getting the information about security robots into the hands of decision makers.  The plan worked and we booked several demos within the first week of activity.  Like any good candidate, the K5 will to continue revise its resume to hone in on the ideal opportunities. The sales game is won when salespeople act professionally and treat selling as a profession.  Now let’s all do our part to help K5 get its next full-time position!

 

More blogs…

Another Police Department: The U.S. Department of Veterans Affairs

Knightscope Scores a Win Against Domestic Violence

Top 5 Mistakes When Hiring Security Robots

Top 10 Ways To Tell If Security Robots Are Right for You

Read This BEFORE You Add Security Cameras!

COVID-19 is Driving Budget Cuts – BUT DON’T PANIC

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Are You Going Public?!;

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Updated April 22, 2021

That’s still our plan! Recent interest in Knightscope has been quite strong. We are now backed by over 28,000 investors and 4 major corporations and have raised over $90 million since we started back in 2013 to build our crime-fighting technology from scratch. Our long-term mission is to make the United States of America the safest country in the world – and with your continued support, we will reimagine public safety, together, at a time when our Nation needs it most.

We are dedicated to pursuing a successful listing and have continued to focus on that process. As with any fundraising and regulatory process, it takes time to complete it properly.

DISCLAIMER This investment is speculative, illiquid, and involves a high degree of risk, including the possible loss of your entire investment. Though the issuer plans to conduct a public listing in the future, there is no guarantee that the company will be successful in doing so. Even if the company does go public, it is possible shares may not trade at a price above what you paid for your shares. 

As a quick update, we are excited to share that we have been hard at work recruiting a bunch of new teammates (yes, you directly helped create new American jobs during a pandemic!), making significant improvements to our technology stack, initiating numerous process improvements, reducing costs, signing new customer contracts, and diligently working through our backlog of orders.

We’ve been flooded with questions about a public offering, so I thought I would share four topics, out of dozens and dozens being worked on, so that you can get a flavor of our current focus and considerations.

MECHANISM

What would be the best way to have Knightscope shares listed that would be in the best interest of both the stockholders and the Company? Would that be a Direct Listing (DL); a traditional S-1 Initial Public Offering (IPO); or a Special Purpose Acquisition Company (SPAC) IPO, otherwise known as a blank-check company? Or is the new avenue of a Direct Listing with a capital raise the appropriate path?

PEOPLE

Is there a full finance and accounting team in place? Is the sales team sufficiently staffed and trained? Have you recruited the independent board members? Is the entire management team in place? Have you hired the right advisors?

FINANCE

Are the audited financials of the right type? How strong is the financial modeling and forecasting? What is the Company’s view on issuing earnings guidance? Is the balance sheet strong enough?

INVESTOR RELATIONS

Have the right relationships been cultivated with equity research analysts? Is the story one tells ‘the street’ well thought out (and appropriate in a COVID-19 environment)? What are the impacts on a lockup strategy, which can be dependent on the listing mechanism chosen? Is there an in-house or outsourced investor relations team in place?

RISK

Is it the right timing (holidays, elections, time of year, market volatility)? Now that over 25% of issuers are being sued, has a solid risk mitigation strategy been developed? Has the appropriate D&O insurance been sourced?

We are looking forward to the beginning of a new chapter of growth for the company as we gain access to the capital markets and hope to provide liquidity to our shareholders. Should we be able to successfully complete all the steps, have tripled checked everything and are ready to go – we will let you know. We get only 1 chance to do it so need to put our best foot forward regardless of how long it takes. But in the meantime, know that we are hard at work, every day, pushing forward to securing a brighter future! Onward and upward!

Autonomously,

           /s/

William Santana Li

Chairman and CEO

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Is that “Knightscope” or “NightScope”?;

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Is that Knightscope with a ‘K,’ as in a knight in shining armor and the original form of law enforcement? Correct!

If it was NightScope, we’d spend a lot of time explaining that our robots operate during the daylight hours as well, not to mention it just doesn’t have very much flair.  And Knightscope, instead of NightScope, is a much better basis for our mission.  From our perspective, we’ve answered an honorable call to defend our clients against the evils lurking in the shadows seeking to disrupt their kingdoms.  But while we’re not about to change our name, there are some reasons why you can also think of us as a highly effective “night-scope”. For one, we do a lot of work in the darkness of night, on many of those dark lonely and sometimes dangerous posts.

In the security industry, a “dark post” refers to a security officer post that is not filled or staffed.  It’s quite the headache for a security team as it typically leaves the property extremely vulnerable.  There are a number of reasons why dark posts occur, from shortage in staffing to simply abandonment of the post.

Robots are really good when it comes to dark posts, as they never leave the site, never call in sick, and are immune to the dangers of a pandemic.

But another dark post in which the robots excel, is the one where it is literally dark due to lack of lighting.  We often talk about the robots being highly visible and providing a strong physical deterrence with its strobe light flashing, visibly broadcasting its presence, and utilizing our famous futuristic patrol sound.  But as much as they are highly visible at night, people are highly visible to the robot as well. Criminals love the cover of darkness, so being able to detect these individuals under the cover of darkness, even in zero light, is a key capability of our Autonomous Security Robots (ASRs).

There’s a lot of talk right now about thermal cameras, especially in their use to check for elevated body temperatures.  But Knightscope with a ‘K’ has been utilizing thermal and infrared technologies on our robots for years now to detect people and other heat sources in zero-light environments.

Take a look at image #1 below.  In this instance the thermal camera was able to detect the heat from a human being and also the vehicle, in a completely dark area of a client’s site.  Whether this person was hiding in the bushes, sitting in a parked car or just leisurely strolling about a property in the middle of the night, their cover was blown with the robot’s thermal camera.

In image #2 we see the robot’s artificial intelligence at work, continuously analyzing the robot’s 360-degree video feed and, in this instance, detecting a person in the darker half of the scene. This image is an example of the technology built into the camera making adjustments to the shutter speed, reducing digital noise and increasing contrast to maintain the best possible situational awareness and continue to deliver high-definition color images.
As the lighting levels around the robot decrease, the camera technology switches from color mode to black and white, allowing it to “see” better with infrared light.  Undeterred by these lighting conditions, the robots continue to analyze the video and effectively detect humans.  Image #3 is a great example of a machine at work in these conditions.
The combination of infrared and thermal cameras on our robots puts mobile and stationary nighttime scopes in the hands of our clients.  If you need some help with your dark posts, either type we’ve discussed or both that we covered, please reach out to us.  And don’t forget, that it is Knightscope with a K!
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Another Police Department: The U.S. Department of Veterans Affairs;

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We could not be prouder to have the opportunity to partner with the U.S. Department of Veterans Affairs Police Department!  This is our first agreement on the federal level, and it expands our growth in healthcare and law enforcement, all the while supporting the care and safety of our veterans during their visits to the Audie L. Murphy Memorial Veteran’s Hospital in San Antonio, Texas.  It’s admirable to see the VA adopt cutting edge technology as they strive to provide the best possible experience for everyone that visits their healthcare system.

We could dive right into this use case to tell you all the great things the K5 Autonomous Security Robot will do at the VA and why they’ve partnered with us, but we’re not. Instead, we’re going to draw your attention to the name on this hospital.  We have reason to pause for a moment to better understand and appreciate the individual, Audie Leon Murphy, and what he did for our country.  So, we share this with you as a tribute to his memory.

Audie Leon Murphy was a legend in his own time as a war hero, movie actor, songwriter and poet.  He made a lasting imprint on American history and is another amazing example of The Greatest Generation. He is the most decorated soldier of World War II.

Audie was born to Texas sharecroppers in 1924.  When he was just 17 years old, at 5’5” tall and weighing 110 pounds, he tried to join the Marines and the paratroopers, but neither would have him.  Falsifying his birth certificate so that he appeared to be 18, he settled on the infantry and enlisted in the Army in 1942.  Throughout his three years of active service, Murphy fought in nine major campaigns in the European theatre.  He received every medal the Army had to offer including two Silver Stars and three Purple Hearts.  He received the Medal of Honor for his valor and medals from France and Belgium, too.

Through some 400 days spent fighting on the front lines, he earned a total of 33 military awards, medals, and citations.

In June 1945, he returned home from Europe a hero and was greeted with parades and elaborate banquets.  LIFE magazine honored the baby-faced soldier by putting him on the cover of its July 16, 1945 issue.  Discharged from the Army on September 21, 1945, Audie went to Hollywood at the invitation of movie star James Cagney.  Living in California for the remainder of his life, he was closely associated with the movie industry, both as an actor and as a producer.  In 1949, Murphy published his autobiography, To Hell and Back.  The book quickly became a national bestseller, and in 1955 he portrayed himself in the film version of his book.  The movie was a hit and held Universal Studio’s record as its highest-grossing motion picture until 1975.  Murphy would go on to make 44 feature films in all.

Sadly, Audie died on May 28, 1971 at the age of 45 in a plane crash near Roanoke, Virginia.  He was buried with full military honors in Arlington National Cemetery.

We greatly appreciate our veterans and are proud to support, in our own small way, the women and men who have bravely fought for our country as they visit the Audie L. Murphy Memorial Veteran’s Hospital.  You have our sincere and undying gratitude for your service to this amazing country of ours.  Know that our Autonomous Security Robots are delivering a tall and proud Texas salute to each and every one of you visiting the Hospital and wishing you the best of health.

DISCLAIMER: The above is a statement of fact and is not intended to be an endorsement of Knightscope products, technologies, or its services.

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