Preparing to implement new technology can be a daunting process. The Knightscope team understands this, so we have taken precise steps to make this not only an enjoyable process, but one that runs as smoothly and efficiently as possible.
For those of you who are parents, we wrote the “What to Expect When You’re Expecting” equivalent for your Autonomous Security Robots (ASRs) after years of experience deploying across the U.S. in a multitude of environments. Once you sign a contract, we provide you with a step-by-step guide of what’s to come in the time leading up to the delivery of your ASR(s) including, but not limited to, site reviews, action items, phone calls to review progress, graphic design assistance and customizing configurations for the deployment. Let us look at a few of these items in more detail.
The site review is one of the most critical processes in planning for your deployment. When Knightscope’s Client Development team initiates a new deployment, our Client Experience (CX) – staffed with law enforcement experts and Certified Protection Professionals (CPP) – and Deployment teams jump into action. These two teams consider the robot’s abilities, each site’s unique layout, terrain, and the your security concerns (problems you are trying to solve) to build out a plan for patrol routes, key zones and times of operation, and placement of the docking station which is key to being able to offer true 24/7 monitoring capabilities. Confirming the critical power and patrol requirements takes the stress off of you and frees you up to maintain normal business operations and routines. Making sure that a thorough site review has been completed helps set the proper expectations and places the full deployment needs on Knightscope with your input and confirmation the only extra work needed.
Client Experience Guidance
Our client experience team has many years of experience in managing projects, conducting security assessments and planning security technology implementation. We develop a collaborative working relationship with you on your deployment and become an engaged extension of your team fully vested in your success. Your dedicated CX representative will guide you through the deployment process, work diligently to understand your unique needs and execute a plan to address those items. We provide quick feedback on questions/requests, work with your operations and facilities teams on specific engineering needs and recommend security-specific processes to further demonstrate our dedication to your mission and overall experience with our robots.
The CX team is also your voice and advocate within the Knightscope team – sharing specific details and requirements in a timely manner with the rest of our team is an incredibly important part of the process. CX manages your deployment, answers engineering questions about how you want your robot set up, documents configurations and communicates all timelines. We understand our clients are busy and not always available to answer questions or take calls. Having a dedicated representative allows us to stay on top of the deployment, provide real-time updates and maintain two-way, open lines of communication.
In today’s global market, it is critical to stand apart from the crowd … and security robots will certainly contribute to that. We thoroughly understand that your brand is the key to your identity, and we go to extreme lengths to promote and protect your brand when placing this amazing piece of technology on your property.
It is inevitable that when a robot shows up at your site, the media (of both social and news varieties) will show up to showcase what you have and how you are using it. Whether you like to maintain anonymity, take a conservative approach with corporate logos, or want to go all out with custom paint and fun graphics, we’re here to help. And for inspiration, you can check out a variety of the active themes here.
Machine graphics are tackled early in the deployment process to allow time for creative development and internal approvals. Knightscope has an extremely talented design team at your disposal who will generate photo realistic renderings of your robots to help visualize how your brand will be portrayed. Custom paint…check, specific colors…no problem, vinyl graphics to make your robot look like a dog…yep, we have done that, too. Let your imagination run wild and we will tackle it!
As you can see, this is not a typical open the box, turn it on and go to work product. We offer a full service and pride ourselves on the intricate details and planning that goes into making this a great experience. We will also support you and your team by educating employees on the robot coming to the site, working with the media on any releases and interviews and ensuring everyone is ready for the big day!
Knightscope support does not end there, and our CX team and engineers talk with our clients daily, weekly and all hours of the night. And best of all – all the support noted above is included with your subscription.
We are here for our clients – you are our priority!