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Knightscope Securing America’s Supply Chain;

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Today, the supply chain industry faces significant challenges in ensuring regulatory compliance, preparing and responding to natural disasters and other major business disruptions. The most disturbing issue facing the industry is securing facilities against criminals or terrorists using logistics systems to execute an agenda of violence against the public or our country’s critical infrastructure.

One such global supply chain leader is experiencing the benefits of partnering with Knightscope to face these challenges. They saw on-site security incidents eliminated and significant cost savings within the first six months of launching the program.  You can read more about it here.

Preparing to successfully address these changes requires a new approach. The security industry with its current minimalist use of technology and revolving door of security officer staffing (upwards of 400% employee turnover rates) is struggling to provide the solutions supply chain leaders need to ensure their organizations do not become a victim of these costly crimes or worse yet, terroristic acts.

Knightscope is answering the call for these leaders who are looking beyond the traditional model of physical security to one that pairs human critical thinking with the ability of security robots to flawlessly perform monotonous and computationally-heavy work, day in and day out, 24/7 consistently.  The U.S. Department of Justice suggests that visible surveillance can deter crime up to 40% in cases. Knightscope security robots multiply this effect significantly through a strong physical presence at 5 foot tall and weighing in at 400 lbs. with a powerful strobe light and patrolling sound for our K5 Autonomous Data Machine (ADM).  Plus there is 360 degree live video streaming, eye level video surveillance, autonomously operating 24/7 without human intervention as well as time/location/event based broadcast messages and live two-way intercom.  You can even type out your custom message to meet your specific needs in the moment for the required audio announcement.

Supply chain leaders need to look no further than Knightscope to address their many security challenges.  Request a private free demo here and we look forward to working with you to better secure your facilities and reduce costs!

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Knightscope Operations Specialists: the humans behind the machines;

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Knightscope operates in 15 states and 4 time zones and we monitor our fleet of robots 24/7, and while our robots are easy to spot, there are many heroes behind them who are not.

The role of Operations Specialist requires a dedicated person who aims for nothing less than excellent customer service and we have several such team members as part of our team. From taking calls at midnight to chatting with a client during an emergency, the job is never a dull one.

Here is a quick interview with Richie Krauss, one of our Operation Specialists, to give you a flavor of what goes on behind-the-scenes.  He was interviewed by Mercedes Soria, VP Software Engineering, at Knightscope Headquarters on May 30, 2018

Can you tell me a bit about yourself? Where did you go to school and what do you think about Silicon Valley?

I attended the University of Wisconsin-Madison where I earned a degree in English and a certificate in Computer Science. Silicon Valley is exciting, especially when you think about all of the creativity and innovation that takes place here. There is also so much to do in the Bay Area.

What made you decide to work at a startup and especially at Knightscope?

I think the allure of being a part of something that starts small but becomes something larger than yourself. In terms of why I chose Knightscope? I think I just really believe in our mission statement. As a U.S. Army veteran who served two tours in Iraq, I have always been a person who feels a great sense of service to others. So, the idea of helping reduce and prevent crime for the greater benefit of our community, and in a larger sense our society, was something that really resonated with me during my interviews.

What do you think is the most necessary quality for someone to do this job?

Anyone that works as an Operations Specialist at Knightscope should possess the ability to adapt. The Operations Specialist wears many hats. One week we may be deploying our Autonomous Data Machines in a live environment and the next week we are providing remote technical support to a client or even building robots. In our position, you need to, operationally, understand all aspects of the robots from software and hardware to client facing.

What is the most exciting thing about your job?

When I started working for Knightscope, I had no idea that robots actually existed, much less being sold commercially. Now that I have been with the company for almost a year, it is pretty insane that robots are so normal to me now, but at the same time have not lost their luster or shine. I never could have imagined as a kid that I would be working directly with robots or that they would become such a routine part of my life and it is exciting because I cannot wait to bring that feeling to the general public.

How about customers? What their normal reaction when they see a machine?

The normal reaction is disbelief. The client normally turns into a wide-eyed child. There is a great deal of excitement when they find out that it is moving completely on its own.

What is the most difficult thing you have had to do in this job?

The most difficult aspect of this job is also the most rewarding. In the Operations Specialist role, because we wear so many different hats, it can be difficult to become proficient in one particular area. It takes time to start to understand each aspect of our role, but as a result, things start to come together, and you have a broader understanding of everything that is going on at the company.

Any funny situation that you remember?

Recently, I deployed a robot at the nation’s largest casino, and many of the casino patrons thought that our robot was a slot machine and proceeded to try and insert their money!

Your most memorable day at work?

My most memorable day working for Knightscope was when I deployed my first robot in a live environment. It is rewarding to see the faces of our clients once they finally see the robot patrolling autonomously.

Do you have any hobbies?

Yes. I am a huge video game player and collector. I have 15 consoles and over 3,000 games that I have accumulated and played since childhood.

Wow, Richie, you are quite the collector!

Knightscope is poised to scale nationwide across all 50 states and star employees like Richie are part of why our customers are raving not only about our robots but also our top notch customer service.

To find out more about Knightscope and how we can help your security strategy, feel free request a demo here and hopefully you’ll get a chance to meet our stellar operations team – and we will have the honor to serve you!

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Knightscope Patrols Commercial Real Estate;

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Today’s property managers face the possible threat of random shootings, trespassers frequenting their locations, vandalism and break-ins. Their respective tenants look to them to make safety a priority.

Often these managers turn to security cameras as a low-cost solution to address these issues and/or a human security guard. Security cameras don’t necessarily deter negative behavior, only record video as the sole data point, and typically is only viewed after the fact. Humans, well, aren’t always 100% reliable (you can read about that here).

This is where Knightscope technology rolls in with our Autonomous Data Machines (ADMs) to provide property managers with an actual physical deterrence, ability to detect more than a human could ever possibly could and report in real-time what is happening or has happened — consistently 24 hours a day, 7 days a week including autonomous recharging without human intervention. That includes multi-level parking structures, at night, in the rain traversing around people, cars and trucks.

High-definition video footage is captured and 360-degree eye-level live streaming is available when needed (i.e., this means we do not do human bald spot detection with unusable and irrelevant video which is so common with fixed cameras placed above). The machines can detect people, read license plates, and run a thermal scan. Our live and custom broadcast public address feature empowers managers to inform unwanted visitors regarding the consequences of trespassing at their facility.

We hear from property managers that they are already experiencing the benefits of deploying Knightscope security robots. From eliminating vehicle break-ins to stopping bikes from being stolen or even eliminating trespassers — property managers are realizing a real return-on-investment.

Tenants, visitors and vendors are all very grateful. Request your private demo here and let us show you how we can help better secure your facilities and reduce your costs. #securityrobot

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Top 10 Things Security Robots Will Not Do;

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While there are limits to autonomous security robot capabilities today, at times it seems there are no limits to the bad choices that humans can make. Here are a few examples of poor decisions that you do NOT have to worry about with your security robot…but you may need to worry with your human security guard (!)

1. Entering the office of a tenant (who happened to be a boxing champion), without authorization. Stripping down to his undershorts, taking the tenant’s World Title Belt from its trophy case, and wearing it for a solo shadow boxing session… and being caught in the act on the surveillance cameras. #champion

2. Taking a nap (at work) in an empty trailer at a warehouse, only to be locked in the trailer and transported to a logistics facility in another state. #teleporting

3. Destroying a brand new concrete plaza with hot oil, which spilled from the (prohibited) turkey fryer that an employee brought to work so that he could have a private “cookout”. #thanksgiving

4. Opening the private, secured garage of an office building and charging for public parking for a nearby weekend event, without permission, and pocketing the cash (again, on camera). #sidegig

5. Texting while driving, and bouncing the patrol truck off of three luxury sedans. #itcanwait

6. Wearing two samurai swords and carrying num-chuks to work because the “No Firearms” policy did not explicitly extend to weapons of martial arts. #ninja

7. Opting for a black spandex body suit in lieu of the standard-issue uniform, for fashion reasons. #trendy

8. Microwaving fish in the break room (repeatedly, despite signage and complaints). #ironchef

9. Getting into an entirely avoidable fight at work… with a skunk… and losing. #aroma

10. “Booting” improperly parked vehicles, demanding payment of an unofficial “fine”, and pocketing the cash. #capitalism

It is likely these prized human episodes would not have occurred if a security guard was teamed up with a security robot as part of the Knightscope SOFTWARE + HARDWARE + HUMANS strategy. So next time you decide to entrust the security of your facility to a human guard, might we suggest a Knightscope security robot accompany them on the mission?

P.S. The above are actual examples from our teammates (i.e., unnamed sources) that have years of experience in physical security. Names have been withheld to protect the humans. Request a private #securityrobot demo at www.knightscope.com and let’s see how we can work #together!

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