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The Sales Game – Even Robots Can Use Indeed.com;

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The Knightscope K5 has a resume?

A common trait among the highest sales performers is that they “live to sell.” They LOVE being in the role of “the closer” or “the hunter”. A quota is merely a benchmark for the average. They don’t try to hide from the fact that they sell and have turned the buyer-seller relationship into a game – a game with rules that they create! But Sales is much more than just a numbers game, it’s a prospecting game. Great salespeople love prospecting for new business opportunities and are always seeking out creative ways to reach their target audience.

Upon joining the Knightscope team, one such hunter – Nick – imagined himself in the role of a security professional and began thinking through how he could benefit from robots, where robots would be needed the most, and ways to save a significant amount of money by implementing Autonomous Security Robot (ASR) technologies. Education is a part of every sales process but in our case, it is a key factor since most do not even understand what a #securityrobot does. Nick figured that if he could educate those responsible for making security decisions about a robot’s capabilities, features and benefits in a way that fits into their normal process of strengthening their security program, then the Knightscope robot would sell itself and the decision would be a no brainer.

Nick set out to understand our buyer persona (our ideal customer based on demographics, behavioral patterns, motivations, and goals). He stepped back into the clients’ shoes to see a day in the life through their eyes – what are they seeking in their security guard candidates in terms of education, skills, certifications, and experience? He researched roles/positions he believed were most consistent with our typical clientele and began learning what they were looking for in an ideal employee.

 

While researching, Nick noticed numerous job postings for security guards with job descriptions that closely matched the mission of security robots.  The light bulb came on and he realized if the people hiring for these positions knew about Knightscope’s robots, it may change their entire outlook on implementing technology in a new and meaningful way.  Nick consulted with his teammates, held a creative brainstorming discussion and developed an innovative marketing campaign that centered around setting up a Knightscope K5 candidate profile complete with a resume highlighting its professional history, successes, capabilities and attributes.

The K5’s profile provides a brief summary that highlights its eidetic memory using features such as automatic license plate recognition, thermal heat sensing and device detection.  There are examples listed of how its technology has been utilized across the U.S. along with the cost benefit it provided to those using its services.

The K5’s education section highlights the importance of the Knightscope Security Operations Center (KSOC) software and how it delivers results, contributes to the maintenance and health of the robots while also providing software updates when necessary.

For work experience, he showcased the diversity of the K5’s “employers” and the multitude of industries in which Knightscope robots may be utilized.  Highlighted positions include Pechanga Resort and Casino to show that an industry built on extremely impressive security standards successfully integrated it into their program; the Huntington Park Police Department to impress upon hiring managers that even a municipal police department entrusted their safety oversight to a robot; and Dignity Health, which demonstrates that a large hospital with a large capacity for patients, visitors, and employees can successfully negotiate a pandemic without missing a beat.

The accomplishments section features the actual statistics on reduction of criminal activity that Knightscope Robots have achieved since being deployed with the Huntington Park Police Department – a 10% decrease in calls for service, 46% decrease in crime reports, 27% increase in arrests, and 68 % decrease in citations were statistics that provided hard evidence of the effectiveness of our solution.

Finally, the resume ends with the K5’s hobbies that cover a little about what it likes to do best: providing evidence for prosecuting criminals, deterring vagrancy, preventing vehicle break-ins and working the full-time equivalent of 4.2 employees – and it does so all while taking the occasional time-out with an adoring fans for a quick robot selfie.

The goal was to use the K5 resume to apply to job postings looking to hire security guards and, in doing so, getting the information about security robots into the hands of decision makers.  The plan worked and we booked several demos within the first week of activity.  Like any good candidate, the K5 will to continue revise its resume to hone in on the ideal opportunities. The sales game is won when salespeople act professionally and treat selling as a profession.  Now let’s all do our part to help K5 get its next full-time position!

 

More blogs…

Another Police Department: The U.S. Department of Veterans Affairs

Knightscope Scores a Win Against Domestic Violence

Top 5 Mistakes When Hiring Security Robots

Top 10 Ways To Tell If Security Robots Are Right for You

Read This BEFORE You Add Security Cameras!

COVID-19 is Driving Budget Cuts – BUT DON’T PANIC

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Are You Going Public?!;

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Updated April 22, 2021

That’s still our plan! Recent interest in Knightscope has been quite strong. We are now backed by over 28,000 investors and 4 major corporations and have raised over $90 million since we started back in 2013 to build our crime-fighting technology from scratch. Our long-term mission is to make the United States of America the safest country in the world – and with your continued support, we will reimagine public safety, together, at a time when our Nation needs it most.

We are dedicated to pursuing a successful listing and have continued to focus on that process. As with any fundraising and regulatory process, it takes time to complete it properly.

DISCLAIMER This investment is speculative, illiquid, and involves a high degree of risk, including the possible loss of your entire investment. Though the issuer plans to conduct a public listing in the future, there is no guarantee that the company will be successful in doing so. Even if the company does go public, it is possible shares may not trade at a price above what you paid for your shares. 

As a quick update, we are excited to share that we have been hard at work recruiting a bunch of new teammates (yes, you directly helped create new American jobs during a pandemic!), making significant improvements to our technology stack, initiating numerous process improvements, reducing costs, signing new customer contracts, and diligently working through our backlog of orders.

We’ve been flooded with questions about a public offering, so I thought I would share four topics, out of dozens and dozens being worked on, so that you can get a flavor of our current focus and considerations.

MECHANISM

What would be the best way to have Knightscope shares listed that would be in the best interest of both the stockholders and the Company? Would that be a Direct Listing (DL); a traditional S-1 Initial Public Offering (IPO); or a Special Purpose Acquisition Company (SPAC) IPO, otherwise known as a blank-check company? Or is the new avenue of a Direct Listing with a capital raise the appropriate path?

PEOPLE

Is there a full finance and accounting team in place? Is the sales team sufficiently staffed and trained? Have you recruited the independent board members? Is the entire management team in place? Have you hired the right advisors?

FINANCE

Are the audited financials of the right type? How strong is the financial modeling and forecasting? What is the Company’s view on issuing earnings guidance? Is the balance sheet strong enough?

INVESTOR RELATIONS

Have the right relationships been cultivated with equity research analysts? Is the story one tells ‘the street’ well thought out (and appropriate in a COVID-19 environment)? What are the impacts on a lockup strategy, which can be dependent on the listing mechanism chosen? Is there an in-house or outsourced investor relations team in place?

RISK

Is it the right timing (holidays, elections, time of year, market volatility)? Now that over 25% of issuers are being sued, has a solid risk mitigation strategy been developed? Has the appropriate D&O insurance been sourced?

We are looking forward to the beginning of a new chapter of growth for the company as we gain access to the capital markets and hope to provide liquidity to our shareholders. Should we be able to successfully complete all the steps, have tripled checked everything and are ready to go – we will let you know. We get only 1 chance to do it so need to put our best foot forward regardless of how long it takes. But in the meantime, know that we are hard at work, every day, pushing forward to securing a brighter future! Onward and upward!

Autonomously,

           /s/

William Santana Li

Chairman and CEO

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Is that “Knightscope” or “NightScope”?;

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Is that Knightscope with a ‘K,’ as in a knight in shining armor and the original form of law enforcement? Correct!

If it was NightScope, we’d spend a lot of time explaining that our robots operate during the daylight hours as well, not to mention it just doesn’t have very much flair.  And Knightscope, instead of NightScope, is a much better basis for our mission.  From our perspective, we’ve answered an honorable call to defend our clients against the evils lurking in the shadows seeking to disrupt their kingdoms.  But while we’re not about to change our name, there are some reasons why you can also think of us as a highly effective “night-scope”. For one, we do a lot of work in the darkness of night, on many of those dark lonely and sometimes dangerous posts.

In the security industry, a “dark post” refers to a security officer post that is not filled or staffed.  It’s quite the headache for a security team as it typically leaves the property extremely vulnerable.  There are a number of reasons why dark posts occur, from shortage in staffing to simply abandonment of the post.

Robots are really good when it comes to dark posts, as they never leave the site, never call in sick, and are immune to the dangers of a pandemic.

But another dark post in which the robots excel, is the one where it is literally dark due to lack of lighting.  We often talk about the robots being highly visible and providing a strong physical deterrence with its strobe light flashing, visibly broadcasting its presence, and utilizing our famous futuristic patrol sound.  But as much as they are highly visible at night, people are highly visible to the robot as well. Criminals love the cover of darkness, so being able to detect these individuals under the cover of darkness, even in zero light, is a key capability of our Autonomous Security Robots (ASRs).

There’s a lot of talk right now about thermal cameras, especially in their use to check for elevated body temperatures.  But Knightscope with a ‘K’ has been utilizing thermal and infrared technologies on our robots for years now to detect people and other heat sources in zero-light environments.

Take a look at image #1 below.  In this instance the thermal camera was able to detect the heat from a human being and also the vehicle, in a completely dark area of a client’s site.  Whether this person was hiding in the bushes, sitting in a parked car or just leisurely strolling about a property in the middle of the night, their cover was blown with the robot’s thermal camera.

In image #2 we see the robot’s artificial intelligence at work, continuously analyzing the robot’s 360-degree video feed and, in this instance, detecting a person in the darker half of the scene. This image is an example of the technology built into the camera making adjustments to the shutter speed, reducing digital noise and increasing contrast to maintain the best possible situational awareness and continue to deliver high-definition color images.
As the lighting levels around the robot decrease, the camera technology switches from color mode to black and white, allowing it to “see” better with infrared light.  Undeterred by these lighting conditions, the robots continue to analyze the video and effectively detect humans.  Image #3 is a great example of a machine at work in these conditions.
The combination of infrared and thermal cameras on our robots puts mobile and stationary nighttime scopes in the hands of our clients.  If you need some help with your dark posts, either type we’ve discussed or both that we covered, please reach out to us.  And don’t forget, that it is Knightscope with a K!
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Another Police Department: The U.S. Department of Veterans Affairs;

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We could not be prouder to have the opportunity to partner with the U.S. Department of Veterans Affairs Police Department!  This is our first agreement on the federal level, and it expands our growth in healthcare and law enforcement, all the while supporting the care and safety of our veterans during their visits to the Audie L. Murphy Memorial Veteran’s Hospital in San Antonio, Texas.  It’s admirable to see the VA adopt cutting edge technology as they strive to provide the best possible experience for everyone that visits their healthcare system.

We could dive right into this use case to tell you all the great things the K5 Autonomous Security Robot will do at the VA and why they’ve partnered with us, but we’re not. Instead, we’re going to draw your attention to the name on this hospital.  We have reason to pause for a moment to better understand and appreciate the individual, Audie Leon Murphy, and what he did for our country.  So, we share this with you as a tribute to his memory.

Audie Leon Murphy was a legend in his own time as a war hero, movie actor, songwriter and poet.  He made a lasting imprint on American history and is another amazing example of The Greatest Generation. He is the most decorated soldier of World War II.

Audie was born to Texas sharecroppers in 1924.  When he was just 17 years old, at 5’5” tall and weighing 110 pounds, he tried to join the Marines and the paratroopers, but neither would have him.  Falsifying his birth certificate so that he appeared to be 18, he settled on the infantry and enlisted in the Army in 1942.  Throughout his three years of active service, Murphy fought in nine major campaigns in the European theatre.  He received every medal the Army had to offer including two Silver Stars and three Purple Hearts.  He received the Medal of Honor for his valor and medals from France and Belgium, too.

Through some 400 days spent fighting on the front lines, he earned a total of 33 military awards, medals, and citations.

In June 1945, he returned home from Europe a hero and was greeted with parades and elaborate banquets.  LIFE magazine honored the baby-faced soldier by putting him on the cover of its July 16, 1945 issue.  Discharged from the Army on September 21, 1945, Audie went to Hollywood at the invitation of movie star James Cagney.  Living in California for the remainder of his life, he was closely associated with the movie industry, both as an actor and as a producer.  In 1949, Murphy published his autobiography, To Hell and Back.  The book quickly became a national bestseller, and in 1955 he portrayed himself in the film version of his book.  The movie was a hit and held Universal Studio’s record as its highest-grossing motion picture until 1975.  Murphy would go on to make 44 feature films in all.

Sadly, Audie died on May 28, 1971 at the age of 45 in a plane crash near Roanoke, Virginia.  He was buried with full military honors in Arlington National Cemetery.

We greatly appreciate our veterans and are proud to support, in our own small way, the women and men who have bravely fought for our country as they visit the Audie L. Murphy Memorial Veteran’s Hospital.  You have our sincere and undying gratitude for your service to this amazing country of ours.  Know that our Autonomous Security Robots are delivering a tall and proud Texas salute to each and every one of you visiting the Hospital and wishing you the best of health.

DISCLAIMER: The above is a statement of fact and is not intended to be an endorsement of Knightscope products, technologies, or its services.

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Knightscope Scores a Win Against Domestic Violence;

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Unexpected events can happen at any place, at any time.  When we talk about securing the workplace, many times we are referencing the typical events faced such as unauthorized entry onto the premise, employee theft, cyber threats, etc.  But what about domestic violence?  The U.S. Department of Labor (DoL) reports that domestic violence events can cost employers upwards of $1.8 billion dollars in lost productivity from employees and up to 8 million days of paid work leave annually due to Family and Medical Leave Act (FMLA) requests and vacation/comp time used for employees to seek treatment or allow for recovery.

Needless to say, domestic violence incidents are extremely dangerous.  Having responded to hundreds of domestic calls in our careers, we can recall only a very few that did not end up in someone resisting arrest or worse.  These are highly trained, well equipped police officers with back up, 35 lbs of gear, a ballistic vest and a side arm that are responding to these calls and, for most police agencies, it is required that at a minimum two officers respond for safety reasons.  Why?  Because they are so unpredictable, highly emotional and unbelievably dangerous – remember, they are on their own turf with a variety of weapons available to them and at their fingertips.  We certainly do not want an unarmed, ill-equipped, but well intentioned, security officer attempting to de-escalate a situation such as this. For this reason, security professionals want to take every opportunity to ensure that they can gather information, secure the location, and keep employees safe while the police respond.

If you are not familiar with the “General Duty Clause” outlined in the DoL’s Occupational Safety and Health Administration (OSHA) standards, it basically states that ALL employers need to provide a safe working environment from recognized hazards.  As a security practitioner we recognize that our employees’ personal lives may, at some point, creep onto our property and we have a duty to safeguard them from the potential threats associated with that.  OSHA points out that a solid domestic violence prevention plan in the workplace is to assess the location and identify ways to mitigate these instances.  It is recommended that written policies, awareness training and control methods be put into place to reduce the likelihood of these instances.

The Crime Fighting Win

Now let’s discuss a real case that was shared with our Client Experience team recently.  A young lady was picked up by a male subject from her place of employment to go to lunch. The couple returned after being gone for roughly an hour and an argument was taking place inside the vehicle as it drove into the lot and parked.  At that point, the situation escalated with the male subject violently striking the female in the face.

The female exited the vehicle and reported the attack to the security team.  During a video review with local law enforcement, it was found that although the entry and exit of the vehicle was captured by pole mounted HD cameras, it did not provide a sufficient view for the security team or law enforcement to see the assault.

The security manager then went to their Knightscope Security Operations Center (KSOC) and pulled the video from their Autonomous Security Robot.  The entire incident that was captured at eye level and in full high definition.  Not only was the entire incident recorded, but it was captured at eye-level where the actual assault was in plain view the entire time.  The video was successfully saved, downloaded and turned over to law enforcement and a prosecution followed.  It was a win for Knightscope, its client organization and for the employee!

This is a wonderful example of a company looking out for its employees.  Although they could not stop the incident from occurring, they had all the applicable security technologies in place to bring justice to their female employee and effectively place the bad guy in jail. Had Knightscope’s ASR not been in place, it would have been a prolonged incident to attempt to end.  With the undeniable proof of the assault, it was yet another slam dunk case for our client and local law enforcement.

As you are walking around your the places you visit, work, study, live and play and take a moment to think about the possibilities of different events occurring in your area.  Does the security technology meet the needs?  Is there something that could be done better? Perhaps Knightscope can help!

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End of Campaign Press Roundup!;

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Throughout Knightscope’s campaign our technology and traction have been featured throughout numerous outlets.  Here’s a roundup of a few of them for you as we close our current Reg. A+ offering ahead of July 20, 2020!

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‘RoboCop’ makes debut at California police department

A California police department has rolled out a new crime-fighting tool. “RoboCop” reported for duty as the newest member of the Huntington Park Police Force. It will patrol city parks and buildings, and keep a digital eye out for trouble. Click to watch here.

Knightscope CEO on Fox Business w/ Neil Cavuto

William Santana Li, Chairman and CEO, Knightscope, Inc. discusses impact of AI and Robotics on jobs with Neil Cavuto.

Knightscope using their robot technology to enhance security

Knightscope CEO William Santana Li chatted with Proactive’s Steve Darling at the 12th annual LD Micro Conference in Bel Air, California.

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As seen on CBS’s Innovation Nation with Mo Rocca

These security robots are helping keep public areas safe (click to watch here)! #InnovationNation

Mr. Wonderful

Knightscope’s CEO, William Santana Li, was interviewed by StartEngine’s strategic advisor, Kevin O’Leary, to dig into the business details.

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Preparing for Your New Robot;

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Preparing to implement new technology can be a daunting process. The Knightscope team understands this, so we have taken precise steps to make this not only an enjoyable process, but one that runs as smoothly and efficiently as possible.

For those of you who are parents, we wrote the “What to Expect When You’re Expecting” equivalent for your Autonomous Security Robots (ASRs) after years of experience deploying across the U.S. in a multitude of environments.  Once you sign a contract, we provide you with a step-by-step guide of what’s to come in the time leading up to the delivery of your ASR(s) including, but not limited to, site reviews, action items, phone calls to review progress, graphic design assistance and customizing configurations for the deployment. Let us look at a few of these items in more detail.

Site Review

The site review is one of the most critical processes in planning for your deployment. When Knightscope’s Client Development team initiates a new deployment, our Client Experience (CX) – staffed with law enforcement experts and Certified Protection Professionals (CPP) – and Deployment teams jump into action. These two teams consider the robot’s abilities, each site’s unique layout, terrain, and the your security concerns (problems you are trying to solve) to build out a plan for patrol routes, key zones and times of operation, and placement of the docking station which is key to being able to offer true 24/7 monitoring capabilities. Confirming the critical power and patrol requirements takes the stress off of you and frees you up to maintain normal business operations and routines. Making sure that a thorough site review has been completed helps set the proper expectations and places the full deployment needs on Knightscope with your input and confirmation the only extra work needed.

Client Experience Guidance

Our client experience team has many years of experience in managing projects, conducting security assessments and planning security technology implementation. We develop a collaborative working relationship with you on your deployment and become an engaged extension of your team fully vested in your success. Your dedicated CX representative will guide you through the deployment process, work diligently to understand your unique needs and execute a plan to address those items. We provide quick feedback on questions/requests, work with your operations and facilities teams on specific engineering needs and recommend security-specific processes to further demonstrate our dedication to your mission and overall experience with our robots.

The CX team is also your voice and advocate within the Knightscope team – sharing specific details and requirements in a timely manner with the rest of our team is an incredibly important part of the process. CX manages your deployment, answers engineering questions about how you want your robot set up, documents configurations and communicates all timelines. We understand our clients are busy and not always available to answer questions or take calls. Having a dedicated representative allows us to stay on top of the deployment, provide real-time updates and maintain two-way, open lines of communication.

Machine Graphics

In today’s global market, it is critical to stand apart from the crowd … and security robots will certainly contribute to that. We thoroughly understand that your brand is the key to your identity, and we go to extreme lengths to promote and protect your brand when placing this amazing piece of technology on your property.

It is inevitable that when a robot shows up at your site, the media (of both social and news varieties) will show up to showcase what you have and how you are using it. Whether you like to maintain anonymity, take a conservative approach with corporate logos, or want to go all out with custom paint and fun graphics, we’re here to help. And for inspiration, you can check out a variety of the active themes here.

Machine graphics are tackled early in the deployment process to allow time for creative development and internal approvals. Knightscope has an extremely talented design team at your disposal who will generate photo realistic renderings of your robots to help visualize how your brand will be portrayed. Custom paint…check, specific colors…no problem, vinyl graphics to make your robot look like a dog…yep, we have done that, too. Let your imagination run wild and we will tackle it!

As you can see, this is not a typical open the box, turn it on and go to work product. We offer a full service and pride ourselves on the intricate details and planning that goes into making this a great experience. We will also support you and your team by educating employees on the robot coming to the site, working with the media on any releases and interviews and ensuring everyone is ready for the big day!

Knightscope support does not end there, and our CX team and engineers talk with our clients daily, weekly and all hours of the night. And best of all – all the support noted above is included with your subscription.

We are here for our clients – you are our priority!

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Top 10 Ways To Tell If Security Robots Are Right for You;

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PHOTO (left to right): Autonomous Security Robots: K3 Indoor, K1 Stationary, K5 Outdoor

You have likely seen them patrolling or stationed around town – at shopping centers, movie theatres, hospitals, corporate campuses, gas stations, parking garages, airports, etc. – but maybe you have continued to tell yourself and those you report to that Autonomous Security Robots would not be a good fit for your site. The timing has just never been right, or you feel your CEO might not think they are a culture fit or perhaps there is a concern that employees might be worried about Robots coming to take their jobs. These are common initial concerns, but if you answer “yes” to any of these following ten (10) questions, it may finally be time to deploy Autonomous Security Robots… or at least explore the possibilities.

#1 Do you have problems with criminal vagrancy or dangerous loiterers at any of your sites?

Homelessness is at an all-time high throughout the US, especially in urban environments. It is disrupting normal business operations and impacting the safety of guests, patrons, residents, employees, tenants and patients alike. Autonomous Security Robots may very well be one of the most effective deterrents to criminal vagrancy or extended loitering available today. There is an adjustable repetitive patrol sound, an illuminating strobe effect, automatic message broadcasting when people are detected, and 360-degree recorded HD video 24/7.

In some instances, law enforcement agencies are not able to take any sort of action to remove a residentially challenged individual from a site. Contract security personnel may even fear for their safety in dealing with vagrants struggling with mental health disorders or they may not be allowed to physically remove an individual due to liability concerns and policies in place from their employer. Autonomous Security Robots provide a unique solution by serving as an authoritative communication medium that removes the need for security personnel and/or law enforcement to have to physically interact with a potentially dangerous individual.

#2 Can you envision any advantages of having thermal imaging and human heat signature scanning and anomaly alerting for your current Security Program?

In our current societal state, being able to read the heat signature coming off of any human is critical information. These machines can potentially “see in the dark” and detect a person in a pitch-black area who has maybe fallen down due to a medical emergency. These Robots have the capability of detecting someone hiding in a poorly lit area setting up camp for the night or using your site as a place for illicit drug use. It is likely beneficial for any security program to gain the ability to see things the human eye simply cannot and detect thermal anomalies a human simply cannot recognize. Temperature thresholds can be set, and designated security team members can receive images of a thermal anomaly, a video clip, location on a map and a time stamp. This anomaly can be sent to a user of the web-based software interface as an email alert, a text, a phone call or in the software itself as an alert notification.

#3 Are you experiencing vandalism or theft and nothing you try seems to provide a true solution?

Whether it is vehicle break-ins, burglaries, petty theft, graffiti or destruction of property, each of these could impact business continuity, the guest-patron-patient experience and/or employees feeling safe at work. If you have just continued to increase human patrol or dedicate more coverage to a particular problem area, but new problem areas arise, or your incidents of this type just continue overall, it may be time to try a potential new solution.

Autonomous Security Robots have been reported to cut crime anywhere from 50% to nearly 100% at some client sites. These machines are highly visible and are more noticeable than a human on foot in any lighting condition. Those that break the law do not want to be caught on eye-level, HD, daylight/lowlight video committing a crime. They usually do not know exactly what these Robots are capable of capturing about them, and it is at least partially that mystery that allows these machines to be such an effective deterrent.

 

#4 Are you looking for the next cutting-edge technology to enhance your Workplace Violence Prevention (WVP) program? 

You may have state of the art security technology in place in all facets of your global security program—security cameras, access control and visitor management systems, social media monitoring, executive travel safety situational awareness, duty of care tools, or even an impressive Global Security Operations Center (GSOC) – but you have yet to see the need to incorporate Autonomous Security Robots.

Imagine someone has a hostile exit interview. They make threats to the HR Manager that has just terminated their employment as well as their direct supervisor responsible for the decision. They are escorted out of the building by a member of the physical security team. You immediately deactivate their badge and add them to your “Be on the Lookout” (BOLO) list and post it to the bulletin board for your on-site team to see. Maybe you go a step further and seek out their social media accounts and begin monitoring their public-facing posts to understand their threat level to your organization. You feel you have done enough. Your team is now “on the lookout” via CCTV and ready to react if this individual ever returns.

Autonomous Security Robots (ASR’s) provide even greater enhancements to the monitoring of this individual’s activity at any of your sites. Through the web-based user interface, you can not only capture a high definition, eye-level facial recognition image of this disgruntled former employee, but their image can also be immediately flagged with a reason that they are a BOLO. Now, you have powerful AI alerting with, in some cases, greater than 90% similarity ratio matching even when this individual is wearing a mask or has made a change to their appearance, like facial hair for instance.

With ASR’s you can capture this individual’s license plate and have your machines looking for that license plate number forever, providing alerts that this threat is back on the property potentially before they even exit their vehicle. You can also capture their cell phone device name from one ASR as they exit the building, and have all of your other ASRs red-alerting in a 492 foot radius that this potentially dangerous individual is attempting to enter any of your sites where you have Autonomous Security Robots deployed.

#5 Do you find that your team is bogged down with Parking Enforcement issues and data gathering?

Is your team walking or driving around jotting down suspicious license plates with a pen and note pad or sporadically capturing license plates of cars with a manual license plate reader? Are you continuously having to remind your employees not to park in your designated guest parking spots? Is your team constantly promoting parking policies to drivers, providing courtesy notices or even ticketing or towing vehicles, but the policy violations never seem to subside? Do you feel this time could be better spent by your security team?

This is all too common for physical security teams responsible for parking enforcement. With Autonomous Security Robots, you are gaining 360-degree Automatic License Plate Recognition (ALPR) without the need for human patrol or human data gathering. The Robots and AI are providing much more advanced data processing, keeping track of how long each vehicle has been parked in a particular area and whether that vehicle has committed a parking violation – 24-hour violations, 4-hour time limit violations for electric vehicle charge stations, or employees in visitor parking. The ASR is providing your team with real time alerts via email, text or web-based software notifications including location coordinates, a time stamp, a zoomable image of the vehicle make and model and even a video clip so you can potentially see who is getting in and out of a vehicle of interest.

#6 Would it be more ideal to have even greater security patrol coverage and/or physical presence with your current resources?

In today’s economy, security teams are being forced to find cost efficiencies or to “do more with less,,” without sacrificing safety and security and possibly even improving their overall security posture. Autonomous Security Robots can patrol hundreds of miles per week, capturing data about threats and deterring with a repetitive patrol sound, automatically broadcasting messages upon people detections and radiating a strobe effect that can be seen from over 1,000 feet away. These machines allow a web-based software user to have eyes with 360 degree eye-level recorded HD video, ears with Live Audio, wheels on the ground and voice with two-way intercom using the human’s voice or pre-recorded broadcast messages using the Robot’s voice… and they can do so remotely under any stay-at-home orders that may be in place.

#7 Would it be helpful for anyone from your team to hear streaming live audio from a Robot during an incident where only the Robot could physically be present? 

It could be a physical altercation, an argument, an act of vandalism, or someone being harassed on their way to their vehicle. Whatever the incident may be, the ability for any ASR user to be a lot more places at once and hear exactly what is going on is highly valuable for any security program. There could be critical audio witnessed by a security professional remotely monitoring a situation through an Autonomous Security Robot. Audio could be interpreted and that particular security team member could provide valuable intervention in real-time either using their own voice by triggering an intercom call or using the Robot’s voice in the form of a pre-recorded message broadcasted over the ASR’s loudspeaker, or even by triggering the local alarm on the Robot (similar to a car alarm). Like with any security program, this capability becomes much more meaningful if an incident ever occurs and the proper protocol takes place.

#8 Would it be better to have greater flagging capabilities and real-time alerting about Persons of Interest (POI’s) who have been banned or had their access denied from any site location? 

Autonomous Security Robots (ASR’s) and their included AI software can provide for even greater flagging capabilities along with real-time alerting for Persons of Interest (POI). Whether these are just suspicious individuals dwelling at a particular site, in vehicle or on foot, or if they are individuals that have clearly crossed the line in the past and have been banned from ever returning, ASR’s can red alert security teams if any of these individuals return to site by detecting their face, their cell phone device name or their license plate number. This can occur from up to a 492-foot radius as the machine patrols or provide a digital perimeter protecting every ingress and egress location with a stationary machine.

#9 Could your security program benefit from having greater eye-level recorded surveillance for positive ID capture and evidence gathering?

Many security programs only have CCTV that is capturing an aerial perspective of any surveilled area. This is great for capturing the scene as a whole of any particular incident, but in many cases, the aerial footage of the shoulders or the top of the head of persons committing a crime or attempting to report a fraudulent slip and fall claim is not sufficient enough to prove someone’s identity, the reason for a slip and fall or for positive ID capture. With high definition, eye-level video recorded 24/7 by an ASR, detecting in both daylight and lowlight conditions, you are filling in those potential blind spots of surveillance coverage and it is constantly on the move for patrolling ASR’s. You are recording powerful video in 360 degrees 24/7 that can potentially be used as prosecuting evidence if ever needed.

#10 Would it be of value for your Security team to have a Robot continuously scanning license plate numbers in 360 degrees, so that persons of interest could be flagged either in real time or searched and flagged at a later date?

Aside from the many advantages Automatic License Plate Recognition (ALPR) brings to any security program for Workplace Violence Prevention (WVP), these Robots are also constantly recording license plates 24/7, potentially capturing hundreds of license plates per day and thousands of license plates per week. Persons of Interest (POI’s) can be immediately detected by security teams and they may have historical video clips of these individuals getting in and out of a particular vehicle and what that vehicle looks like. This becomes a searchable and exportable database that prove to provide critical information for an investigation on a later date.

If you’ve just learned that it may finally be time to deploy Autonomous Security Robots, let’s set up a demo discussion so we can begin addressing any issues you may be facing today!

 

 

More blogs…

Top 25 Questions About Security Robots

Read This BEFORE You Add Security Cameras!

A Memo to My Security Robots

How Security Robots & A.I. Have Become Such a Powerful Deterrent to Property Crime

Why Autonomous Security Robots are Industry Agnostic

COVID-19 Robotic PSA: Being Thoughtful During Difficult Times

1 Million Hours!

What Happened in Huntington Park?

Top 5 Mistakes When Hiring Security Robots

How To Train Your Security Robot

Posted in Blog

Read This BEFORE You Add Security Cameras!;

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Video surveillance systems can be a useful tool when designed and installed correctly, and when the user has realistic expectations about what they can and cannot accomplish.  In many cases though, users will install video surveillance cameras as a “quick fix” when they are having a security problem, without considering that cameras may not be the correct solution.  Unfortunately, cameras installed under these circumstances rarely produce the desired results.

Whether you’re thinking about a camera for your front porch, an office complex, or a hospital, keep in mind the true success factor in what makes a surveillance system successful is the delivery of imagery that is actionable.  Simply put, surveillance video is only valuable if it can actually be used to help end users.  There are more volumes of information available about video analytics than we could possibly capture in a short blog, so we’ll leave that aside for now.  But here are three basic myths to consider about surveillance systems that commonly skew a user’s expectations.

MYTH 1 – Security Cameras Deter Crime

A conspicuous, commanding physical presence is required to deter crime.  And despite an almost universal belief otherwise, there is no conclusive evidence that video surveillance systems serve as a deterrent to crime.  Small package size of the camera itself in obscure locations lack a commanding presence.  While a few studies have shown that there may be a decrease in crime when cameras are installed in certain settings, such as parking garages, there are many more studies that have shown that the installation of security cameras alone has no effect whatsoever on crime rates.

While more independent studies are needed, the evidence at this point suggests that security cameras rarely prevent crimes from occurring, and almost certainly don’t deter crime to the degree that is implied by many sellers and installers of video surveillance equipment. There’s likely not a person on the planet that doesn’t know banks use cameras extensively, yet there are thousands of bank robberies every year.

So, the following should be considered when contemplating the deterrent effect of video surveillance cameras:

  • Most people who engage in criminal behavior don’t have the same thought processes that honest people do and don’t consider the long-term consequences of their actions.

  • Many people who commit crimes aren’t thinking rationally at the time they commit them.  They may be drunk, high on drugs, or suffering from some form of mental illness or trauma.

  • Smart criminals are well aware of the limitations of video surveillance systems and may plan their crimes around them, committing crimes just outside of the range of cameras.

  • Security cameras are generally inconspicuous, and people become desensitized to their presence after a short time.  While there may be an awareness of cameras when they are first installed, they soon blend into the environment, making regular occupants of the area almost oblivious to their presence.

MYTH 2 – Recorded Video is the Best Evidence

The goal of most video surveillance systems is to provide recorded evidence when a crime has been committed, allowing the criminal suspect to be quickly identified, captured, and prosecuted.  Ideally, the recorded video would show the criminal in the act: stealing the computer, vandalizing the car, or assaulting the victim.  Images on the recorded video would provide a good picture of the suspect, allowing facial features, clothing, and any distinguishing marks to be clearly recognized.  When the suspect is captured and brought to trial, the video evidence would be compelling enough that a jury would be convinced of the suspect’s guilt “beyond a reasonable doubt.”

While this type of scenario is often played out on television shows and in movies, in the real world it can be difficult.  Most users of commercial video surveillance systems are deeply disappointed when they discover that the system that they have invested in can’t provide recorded video that is useful as evidence.  This dissatisfaction usually comes to light when the user reviews recorded images in an attempt to investigate a crime after the fact.  Complaints frequently heard are: “I can see the person, but can’t identify who it is;” “I can see the person, but I can’t see what they are carrying;” “I can see a car, but can’t tell the make or model or read the license plate;” or “the view of the camera is blocked in exactly the area that I want to see.”

Most problems related to the quality of recorded images can be attributed to the following:

  • Too few cameras with too wide a field-of-view: Cameras can view a wide area, or provide a high-level of detail, but not both.  Many cameras are set to view an excessively large area, which makes it impossible to positively identify people at most points within the scene.

  • Improper viewing angle: To best identify a person, a camera needs to have a relatively straight-on shot of the person’s face.  Many cameras are installed too high, at the wrong angle, or pointed so that they only see the side of the face or the back of the head.

  • Improper lighting conditions: Cameras need to have an adequate amount of light in order to see.  More importantly, the lighting needs to be in front of the subject and uniform throughout the viewing area.  Backlighting, too little light, or the combination of bright areas and dark areas within the viewing area will usually produce an image of poor, unusable quality.

While all of the problems identified above are solvable, the cost of doing so can be prohibitive in many applications. It can also be costly – imaging piping, powering, and monitoring a new camera system for a large facility that was recently purchased during an acquisition – can easily surpass 7 figures to have this done properly.

MYTH 3 – People are highly effective at monitoring security cameras

Each year, an incredible number of camera systems are bought in the United States with the objective of assigning staff or a security person to constantly monitor the scenes from the video cameras in real time.  The objective of such installations is that some sort of response may then be dispatched immediately, and an undesirable incident prevented or stopped, basically using the live person watching the monitor as a detector.  This is quite often an unrealistic approach to security.

Experiments were run at Sandia National Laboratories for the U.S. Department of Energy to test the effectiveness of an individual whose task was to sit in front of a video monitor, demonstrated that after only 20 minutes the attention of most individuals has degenerated to well below acceptable levels.  Monitoring video screens is both boring and mesmerizing.  There are no intellectually engaging stimuli, such as when watching a television program.  This is particularly true if a person is asked to watch multiple monitors, with scenes of pedestrians milling about in various venues, in an attempt to watch for security incidents. Logically, as the number of cameras and monitors increase, the less effective a person will be in this situation.

Nevertheless, don’t abandon your plans to use them! These points are not meant to deter anyone from using video cameras. While they can, and in most cases should be part of the overall security plan, cameras are rarely a security solution in themselves.  Every application is different and requires a unique solution.  It is generally recommended that users identify specific operational requirements – be it for a security threat, public safety issue or other vulnerability – and develop a comprehensive security plan for their facility based on a security risk assessment.

The assessment should address all aspects of security, including security policies and procedures, employee training, architectural security, electronic security systems and, of course, the use cases for Autonomous Security Robots! If you think we can help with eye-level 360 degree live streaming and recorded video coupled with a large physical deterrence amongst a plethora of other capabilities, please feel free to schedule a private demo and remember, robots are immune!

Posted in Blog

Hyper-Automating Security Operations;

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The application of automation was first coined by the automotive industry in 1946 to explain the increased use of devices on production lines. It was widely speculated as a process that would reduce the need for human personnel and the replacement of jobs by machines. This was hardly the case as was seen with the communication, service, and transportation industries. There are still tellers in the banks, despite ATM machines; we can quickly check in for a flight at the airport via a kiosk or meet with a ticket agent at the counter; and factories are full of staff monitoring the production processes while machines do the heavy lifting and assembling. Automation is embraced across all industries where predictable physical activities have been identified… and humans continue to hold a collaborative working role in each case.

Fast forward to the present.  We are now seeing the rise of Hyper-Automation – the application of advanced technologies, including artificial intelligence and machine learning, to increasingly automate processes and augment human activities.  At the core of hyper-automation is robotic process automation (RPA).  RPA software revenue increased 63.1% in 2018 as businesses developed a “straight through” process in order to remain competitive.  Businesses want to augment their workforce. They want to stay competitive while also evolving their technology footprint and driving customer service forward in a positive direction all while reducing costs.

Where does physical security fit into the hyper-automation movement?  There are many repetitive tasks routinely performed by security teams on a daily basis.  Being able to automate some, or many, of these processes allows leaders of security programs to capitalize on the consistent flow of accurate, actionable data that is brought into their operations centers.  An augmented work force is now driven to stay ahead of the curve and personnel are offered development opportunities that make them more technologically advanced with a more marketable skillset that can manage the systems, speak to the technology for stakeholder buy-in and drive newer processes to positively impact the organization.

We have seen the evolution of security advance from officers checking a watch-clock, to electronic guard tours and now to virtual tours via the CCTV system.  Our footprints have expanded from boots on the ground, to access management systems to an array of systems in place watching the interior/exterior and verifying those within.  Now we see our advancements moving towards the robotic process automation where robotic sentries are now taking up the slack and live streaming data to our control centers.

Our security technologies will continue to advance as we work to secure our businesses and country. The question is, are you ready to advance with us? Learn more about Autonomous Security Robot technology by scheduling your own private virtual demo here.

 

 

More blogs…

Top 25 Questions About Security Robots

A Memo to My Security Robots

How Security Robots & A.I. Have Become Such a Powerful Deterrent to Property Crime

Why Autonomous Security Robots are Industry Agnostic

COVID-19 Robotic PSA: Being Thoughtful During Difficult Times

1 Million Hours!

What Happened in Huntington Park?

Top 5 Mistakes When Hiring Security Robots

How To Train Your Security Robot

Posted in Blog