The recent advancements in artificial intelligence and robotics, like those made by Knightscope, have driven significant changes in how the security industry approaches blending human guarding with tech. But public safety is a complex, ever-changing space that requires consistent evolution and innovation to effectively tackle the rising numbers and complexities of threats.
Continuing to elevate and shape the industry to improve safety and better protect assets with our services requires diligent study of the marketplace and an open dialog with its clients. As a result, we recently announced that we recruited a team of Risk & Threat Exposure (“RTX”) Analysts that will provide clients with remote, event-based monitoring services using Knightscope technologies, further increasing the value proposition of its services.
This exciting development allows us to bring what we are calling RTX Premium (formerly Knightscope+) in-house. This strategic decision reflects our dedication to providing unparalleled security solutions and ensuring that our clients receive the highest level of service and support. With RTX Premium, we are consolidating our resources and expertise under one roof, allowing for greater control and oversight. This move enables us to:
With all operations managed internally, our teams can communicate more effectively, ensuring that we are always aligned with our clients' needs and expectations. This streamlined communication facilitates quicker response times and more efficient issue resolution.
Managing RTX Premium services internally allows us to maintain stringent quality control standards. We can monitor and audit our services more rigorously, ensuring that every aspect of our operation meets our high standards of excellence.
In-house management of RTX Premium services provides us with the flexibility to adapt and scale our services according to the evolving needs of our clients. We can rapidly implement new features, respond to emerging threats, and tailor our solutions to meet specific client requirements.
With KSOC Central, our centralized dashboard, we can monitor the entire fleet's live alerts and user actions, ensuring a comprehensive and secure monitoring system.
Our in-house team ensures timely and detailed incident reports, providing clients with quick responses and continuous updates during incidents.
By conducting quarterly tabletop exercises and post-incident reviews, we ensure our team is always prepared and ready to handle any situation effectively.
Our clients stand to gain significantly from this move. The long-term benefits include:
Since the transition to in-house management, we have already observed several successes that highlight the benefits of this move, including:
Bringing RTX Premium in-house represents a significant step forward in our mission to provide world-class, white-glove security solutions. This move not only enhances our operational capabilities but also delivers substantial long-term benefits to our clients. We are excited about the future and remain committed to safeguarding our clients' interests with unwavering dedication and excellence.
Stay tuned for more updates and success stories as we continue to innovate and elevate our services, or connect directly with one of our consultative experts today.
