Privacy Policy

 

Thank you for visiting www.knightscope.com (“Site”), and, if applicable, choosing to use our products and services including, but not limited to, the Knightscope Security Operations Center, or KSOC, mobile app or web application (collectively the “Platform”) (the Site and the Platform, the “Service”). This Privacy Policy describes the information that we gather from you on the Service, how we use and disclose such information, and the steps we take to protect such information.

Information Knightscope Collects on the Service.

·            Personally Identifiable Information Collected Via the Site. Certain features of our Site may require you to submit personally identifiable information to us. During your use of the Site we may collect your name, email, address, telephone number, professional title, company name and address, organization information, and other identifying details. Any personally identifiable information you submit via the Site shall be used and disclosed in accordance with this Privacy Policy.

·            Personally Identifiable Information Collected Via the Platform. When using our Platform we may collect personally identifiable information, including: your name, mobile phone information, UID, username, password, login information, Knightscope account information and contact information. Any personally identifiable information you submit via the Platform shall be used and disclosed in accordance with this Privacy Policy.

·            Personally Identifiable Information Collected Via the Video Surveillance Service. When we provide video surveillance systems, the resulting video recordings may contain personally identifiable information which may be recorded on such video footage.

·            “Cookies” Information.  When you use the Service, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer.  Knightscope may use both session cookies and persistent cookies.  A session cookie disappears after you close your browser.  A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service.  Persistent cookies can be removed.  Please review your web browser “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential. 

·            “Automatically Collected” Information.  When you use the Service or open one of our HTML emails, we may automatically record certain information from your web browser by using different types of technology, including standard log files, “clear gifs” or “web beacons.”  This “automatically collected” information may include Internet Protocol address (“IP Address”), UDID, or other device address or ID, web browser and/or device type, the web pages or Services that you visit just before or just after the Service, the pages you view on the Service, and the dates and times that you visit the Service.

·            Push Notifications and Usage Data. By using our Service you agree that we may send you push notifications through your cellphone or mobile device. Please be aware that you may be able to change your notification settings through the application’s settings panel or the settings menu on your mobile device. Standard data and text message rates may apply to any notifications. Please review your data and messaging plan to understand any additional charges and fees for which you may be responsible. By using our Platform you agree to let us collect information about your usage of the application via your mobile device.

·            Location Sharing. We may collect and store your location data when you access our Service via a mobile device or computer. You may be required to allow Knightscope to access your location data in order for the Service to function properly.

The Ways Knightscope Uses Your Information.

This section explains how we plan on using your information submitted to us. Knightscope uses the information provided in or to develop, operate, maintain, enhance, and provide all of the features and services we provide, including those found on the Service, now and in the future, including the following:

·         We use the information that we collect on the Service to operate, maintain, enhance and provide all features of our services, to provide services and information that you request, to respond to comments and questions and otherwise to provide support to users, and to process and deliver entries and rewards in connection with promotions that may be offered from time to time on the Service.

·         We use the surveillance videos, and any information contained therein, to provide security technologies to our clients for their usage.

·         We use the information that we collect on the Service to understand and analyze the usage trends and preferences of our users, to improve the Service, and to develop new products, services, feature, and functionality.

·         We may use your email address or other information we collect on the Service (i) to contact you for administrative purposes such as customer service or (ii) to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with. Generally, you have the ability to opt-out of receiving any promotional communications as described below under “Your Choices.”

·         We may use “cookies” information and “automatically collected” information we collect on the Service to:  (i) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Service; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the Service and third-party marketing activities; (iv) monitor aggregate Service usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service.

When We Disclose Information. Except as described in this Privacy Policy, we will not disclose information about you that we collect on the Service to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

·         We work with third party service providers to provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to or process information about you as part of providing those services for us. Generally, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.

·         We may disclose the surveillance videos, and any information contained therein, to our clients in the course of providing our security technology tools. This may include providing clients with raw footage of such videos, or providing them with additional information, such as data, time, or analytics with respect to such videos.

·         We may disclose information about you if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.

·         We also reserve the right to disclose information about you that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

·         Information about our users may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

·         We may make certain aggregated, automatically-collected, or otherwise non-personal information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.

Accessing, Editing, and Removing Your Information.

If you have submitted information to our Site you will be unable to edit that information. When using our Platform you may be able to access and edit your information via the Platform dashboard. However, you will be unable to opt out of any of our data collection practices via the Service. If at any time, you have any questions or wish to review, change, or delete any of your information collected by us, or if you would like us to permanently remove any accessible copies of your information, please contact us at contact@knightscope.com. Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.  After you have cancelled your account please be aware that we may keep inaccessible copies of your information for a commercially reasonable period of time.

If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt out from receiving commercial email from us by sending your request to us by email at contact@knightscope.com or by writing to us at the address given at the end of this policy. We may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us in user account functionality on the Service.

Please be aware that if you opt out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may continue receiving promotional communications from us during that period. Additionally, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.

Third Parties.

Knightscope may post links to third party websites on our Service, which may include information that we have no control over. When accessing a third party site through our Service, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites. Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties. Knightscope bears no responsibility for the information collected or used by any advertiser or third party website. You must review their terms of service and privacy policy to understand how their information collection practices work.

Security Measures.

We make reasonable attempts to protect your information by using physical and electronic designed to improve the security and integrate of the information we maintain. For these reasons Knightscope employs SSL certificates and vulnerability scanning. However, as our Service is hosted electronically we can make no guarantees as to the security or privacy of your information. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.

Your California Privacy Rights

Knightscope permits residents of the State of California to use its Service, and complies with the California Business and Professions Code §§ 22575-22579. If you are a California resident you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes. Various provisions throughout this Privacy Policy address requirements of the California privacy statutes. Although we do not disseminate your information to third parties without permission, you must presume that we collect electronic information from all visitors. You may contact us at contact@knightscope.com with any questions.

Children’s Privacy.

We intend to fully comply with American and international laws respecting children’s privacy. Therefore, we do not collect or process any information for any persons under the age of 18. If you are under 18 please do not access our Services.

International Transfer.

The Service is hosted in the United States and is intended for visitors located within the United States. If you choose to use the Service from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. By providing any information, including personal information, on or to the Service, you consent to such transfer, storage, and processing.

Changes and Updates.

Please check this Privacy Policy periodically for updates or changes. Like our Terms of Service, we may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will modify the date listed on this Agreement or we may contact you. You must agree to the amendments as a condition of your continued use of our Service. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of this Policy.

     

Last updated 23 October 2017