Use cases

Hospitals Offer New Levels of Care

Autonomous Security Robots (ASRs) can help meet or exceed the Joint Commission Hospital Accreditation Standards and potential improvements to patient satisfaction to support your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Scores.  Healthcare organizations across the US have partnered with Knightscope for many years to make advancements in various critical areas of physical security and in patient satisfaction.

STEP 1 Secure Parking Areas

Provide a powerful 24-hour visual physical security presence for all employees, contractors, vendors, visitors and patients by utilizing multiple K5 Autonomous Security Robots (ASRs) for all parking lots and parking structures.  Posting proper signage throughout the parking areas and on the robot that the area is being monitored enhances overall safety and security for an improved parking experience.  K5s patrolling with strobe effects, patrol sounds and automatic broadcast messages reduce or eliminate auto thefts/break-ins, personal property thefts, catalytic converter thefts, vandalism and vagrant encroachment for many of our healthcare clients.  In addition, the duress button on the K5 immediately notifies on-site security teams of those in need of assistance when pressed by employees or visitors.

STEP 2 Monitor Lobbies & Emergency Department Main Entrances

K1 ASRs in each of the lobbies and outside of the emergency department main entrance alert you when individuals on your Watchlist are detected using Facial Recognition, Automatic License Plate Recognition (ALPR) or Automatic Signal Detection (for mobile devices).  This further assists in the fulfillment of The Joint Commission (TJC) hospital accreditation standards relating to Workplace Violence Prevention (WVP).  Broadcast Messages are available on either a time-based schedule or automatically upon People Detection alerts, reinforcing that malicious individuals are being monitored by this cutting edge technology.

STEP 3 Patrol the Interior

Publicly accessible pedestrian corridors connecting lobbies, public hallways and other common areas are actively patrolled by a K5 or K3.  Automatic Broadcast Messages deliver important messages that help to enhance patient satisfaction as well as strengthen the security posture of the hospital.  And ASRs deliver real time alerts for unauthorized individuals entering restricted areas during prohibited hours directly to your hospital’s security team.  Highly visible technologies that elevate the care of everyone in the hospital may also elevate Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Satisfaction Scores.

STEP 4 Force Multiplication

Give your Security Operations Center (SOC) additional eyes, ears, wheels and voice via the Knightscope Security Operations Center (KSOC) user interface.  SOC staff can intervene in security incidents by speaking through a machine or all machines simultaneously with Prerecorded or Custom Broadcast Messages.  They will receive actionable intelligence from ASRs in real time and can stop the machines from patrolling, trigger audible alarms, or speak through the robots using their own voice.  The robots are able to alert SOC operators when and where security incidents are occurring as they happen.

STEP 5 Manage the Workload

Utilizing a team of ASRs makes your hospital a safer and more secure facility and, in turn, gives you, your patients and your staff greater peace of mind.  As a stand-alone security service or by augmenting your current security force, ASRs improve your hospital’s safety profile.  To get even more out of our service, you can upgrade to Knightscope+ and allow us to take some of the workload off of you.  We will take care of monitoring your ASRs remotely on your behalf and allow you to focus more on patient care.

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